United Utilities
Regulatory Compliance Specialist

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Salary - 38,346
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
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The Role:
We are looking for a motivated and detail-oriented Regulatory Compliance Specialist to join our Water Quality and Public Health team. This is an excellent opportunity for someone who is keen to develop expertise in drinking water regulation and compliance.
The team is responsible for managing the Company’s day-to-day relationship with the Drinking Water Inspectorate (DWI), ensuring that all regulatory requirements are met to protect public health and maintain customer confidence.
In this role, you will support provision of regulatory reports relating to water quality to key regulatory bodies – principally the Drinking Water Inspectorate (DWI).
What You Will Be Doing:
- Support the preparation and submission of regulatory reports to the DWI and other bodies in line with statutory requirements
- Assist in maintaining effective working relationships with the Drinking Water Inspectorate
- Help monitor compliance with Water Supply (Water Quality) Regulations and Information Direction requirements
- Collate, analyse and report regulatory data, ensuring accuracy and timely submission
- Track actions, commitments and responses relating to DWI correspondence arising from compliance reporting, water quality events, DWI consumer complaints, audits and legal instruments
- Assist in identifying and escalating potential regulatory risks within the business
- Support internal reporting on performance measures, such as compliance risk index, event risk index and DWI recommendations
- Work collaboratively with operational teams to gather information and support remedial actions


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What We Are Looking for:
- Candidates should have 5 GCSEs (or equivalent) (including Maths and English)
- Strong analytical and problem-solving skills
- Knowledge of source to tap water supply (in particular water quality measures and standards)
- Good attention to detail and ability to manage data accurately
- Excellent communication skills, both written and verbal with attention to detail
- Well-organised, with the ability to prioritise and meet deadlines
- Competent across a broad range of computing skills and comfortable working with data systems
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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