CIBC
Regulatory Governance & End User Technology Associate (12mth FTC Maternity Cover)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We’re building a relationship-oriented bank for the modern world.
We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
Purpose of Job
This role will be divided between delivering reporting for regulatory requirements and providing service desk support for users in EMEA.
The role will support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement.
To provide efficient and courteous service desk and desktop support of tier 1 customers in all aspects of end user computing. Working in a team of 5, covering shifts between 7am and 6:30pm Monday to Friday, the role demands a high level of customer focus, readily picking up problem ownership and working tenaciously until the problem is resolved.
- Maintenance and creation of application support documentation and project execution across a range of front office and business support application suites.
- In addition to providing day-to-day service desk and desktop support, the individual is expected to undertake project work, including:
- Product evaluations and recommendations
- Assist in the development of technical standards and operating procedures
- Provide assistance to Senior Support Analysts
- Application upgrades and deployments
- Service Now provisioning
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Main Objectives
- Provide detailed feedback to business managers and leaders.
- Assist with maintaining IT controls, processes and associated reporting.
- Manage requests for information updates associated to controls and assurance delivery.
- Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting.
- Oversee and support Audit, Risk and Technical control assessment requests.
- Assistance with regulatory and audit items working with the International Technology Governance Manager.
- Tier 1 customer desktop support and Service Desk operations.
- Hardware support and life-cycle management.
- Application installs, moves and changes.
- Application and hardware upgrades and mass deployments.
- Service Desktop project tasks execution.
- Mobility support via BB UEM and WorkSpace One products.
- Support SCCM Patching MS Deployments where and when necessary.
- Updating Audit documentation.
- Monitoring and management of team ITSM / Service Now queues.
Skills / Knowledge Required
- Strong Customer/Service focus.
- Team player with self-motivation.
- Well presented professional with good all round communications skills.
- Diligent work ethic to adhere to audit mandated processes.
- Able to work under pressure.
- Flexible.
- Experience in supporting trading floor environments from Service Desk side.
- Knowledge of Windows 10 and Microsoft Office products.
- Strong background in ITSM platforms – e.g. Service Now, Remedy, Cherwell.
- Full Blackberry UEM device support.
- Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within CIBC.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
150 Cheapside, 2nd Flr, London
Employment Type
Temporary (Fixed Term)
Weekly Hours
35
Skills
Analytical Thinking, Application Production Support, Application Upgrades, Business, Change Impact Analysis, Controls Testing, Desktop Computers, Disaster Recovery (DR), Disaster Recovery Testing, Documentations, Enterprise Service Delivery, Feasibility Studies, Hardware Support, Hardware Upgrades, Implementation Planning, Operational Efficiency, Resiliency, Service Standards, Technical Support, Training Team Members, Work Collaboratively
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location