Russell Tobin
Regulatory Supervisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Regulatory Supervisor – Newcastle - Contract to permanent - Newcastle
We are currently recruiting for an exciting Regulatory Supervisor opportunity with a leading organisation in Newcastle. This is an onsite role with a minimum 6-month contract, with potential for a permanent opportunity based on performance.
The Role
You will lead and develop a team of up to 6 colleagues, overseeing Quality Assurance, complaint handling, and customer outcome activities while ensuring customers receive fair, accurate, and compliant outcomes.
Key Responsibilities
- Lead, coach, and develop a team of up to 6 colleagues.
- Manage complaints and escalations effectively.
- Monitor team performance, quality, and competency.
- Support continuous improvement and regulatory compliance.
- Build strong relationships across teams and departments.
- Use data and analysis to identify issues and improve customer outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
- Proven people management and coaching experience.
- Strong experience in complaints/escalation management.
- Background in Financial Services, a regulated environment, or Contact Centre operations is highly desirable.
- Excellent communication, problem-solving, and analytical skills.
- Experience working in a fast-paced customer-focused environment.
- Experience dealing with vulnerable customers would be advantageous.
- Good knowledge of MS Office, particularly Excel and PowerPoint.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional Information
- 📍 Location: Newcastle upon Tyne – Onsite
- 📅 Start Date: 28 September 2026
- ⏱️ Hours: 37.5 hours per week
- 📄 Contract: Minimum 6 months, with potential to go permanent
- 🔄 Shift Pattern: Monday–Friday 8am–8pm / Saturday–Sunday 9am–6pm on a rotational basis
If you have strong people leadership experience and a background in regulated customer operations, apply now or get in touch to discuss the opportunity.
#Regulatory #Supervisor #PeopleManagement #FinancialServices #CustomerService #Complaints #ContactCentre #QualityAssurance #Newcastle #Recruitment
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills