TipTopJob
Reigonal Network Coordinator (Maternity Cover)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Hull (on-site)
Salary: Starting salary £26,234 per annum
Vacancy Type: 1 x 6 month and 1 x 10 month maternity cover positions available
Who we are
Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation.
Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered.
We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people.
Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.
Purpose
The Regional Network Coordinator is responsible for allocation/reallocation and progression of vehicle repairs within a specific geographical region from initial contact, to repair handover and aftercare as required, keeping in close contact with all key stakeholders throughout the repair process to ensure all SLAs are maintained and adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company’s customers and clients.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Role Profile
- Ensure that you are kept fully up to date with Insurer/Client SLAs and understand the KPIs the repairers are to adhere as a Vizion Member
- Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system.
- Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track Total Loss Team when needed.
- Resolve allocation delays and courtesy car related issues.
- Ensure all customers are kept adequately updated where there is a reallocation delay.
- Collaborate with the Regional Network Controller to place challenging or repeatedly rejected cases with a suitable supplier.
- Work to improve the first-time acceptance ratio and reduce multiple rejections in collaboration with the Regional Network Controller.
- Provide investigative feedback on repairs to the senior management team and clients as necessary.
- Progress customer claims within the company’s management system meeting internally agreed SLAs.
- Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLAs.
- Monitor and manage supplier performance metrics, breaches, and cancellations on a day-to-day basis.
- Build and nurture relationships within the repair network to ensure seamless customer repairs.
- Act as a point of contact for repair network members, clients, customers, and team member, providing progress updates as needed.
- Handle incoming calls and emails and act promptly, and professionally, addressing inquiries and actions efficiently.
- Monitor personal and general inboxes and promptly handle emails.
- Record all client issues and feedback to the Line Manager and the Management Team.
- Assist with requested for departmental, regional or client analysis and management.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Person Specification
- Experience working within the Repair/Insurance industry is desirable.
- Prior experience within customer service with exposure to effective communication with clients/Suppliers/customers is essential
- First-class communication skills, including the ability to convey complex information clearly and concisely.
- Exceptional attention to detail for accurate claim processing and data management.
- Relationship building skills to nurture repair network connections and liaise effectively various stakeholders.
- Adaptability and flexibility to work within a dynamic,
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills