Technical Analysis and Reserving

• Establish and maintain timely and accurate loss reserves and contribute to reserve review discussions where appropriate.
• Evaluate the quality, completeness, and reliability of claims information provided by cedants, brokers, experts, counsel, and other stakeholders.
• Interpret contract terms and conditions relevant to each claim, including coverage structure, retentions, attachment points, limits, exclusions, aggregates, and other relevant provisions.
• Support analysis of loss trends and claims development to assist management, actuarial, finance, and underwriting colleagues.

Stakeholder Engagement and Client Service

• Build and maintain effective working relationships with brokers, cedants, underwriters, actuaries, finance teams, and other internal and external business partners.
• Attend claims meetings with current and prospective cedants and brokers, as required.
• Provide clear and concise verbal and written communication on claims strategy, claim developments, reserve changes, and areas of concern.
• Deliver a high standard of service and build credibility with brokers and cedants as a trusted partner in the claims handling process.
• If required, represent Sompo Re at market events, and, where appropriate, in professional associations.

Collaboration and Business Support

• Work closely with underwriting teams to provide feedback on claims activity, contract wording issues, and emerging trends affecting the portfolio.
• Assist with the preparation and interpretation of data, management information, and reporting related to claims development and portfolio performance.
• Support colleagues on cross-functional initiatives, projects, audits, and process improvement activities as required.
• Contribute to a collaborative team environment and provide support to other claims colleagues where needed.

Compliance, Governance and Process Discipline

• Ensure all assigned claims are handled in compliance with internal procedures, regulatory requirements, and applicable claims handling standards.
• Maintain awareness of relevant market practices and jurisdictional considerations relevant to casualty and motor reinsurance claims.
• Ensure appropriate escalation of complex, high-value, contentious, or reputationally sensitive matters.
• Support accurate claims reporting and audit readiness through disciplined file management and documentation standards.

Skills, Experience And Qualifications

• 3–7 years’ relevant claims experience, ideally gained in insurance or reinsurance claims handling.
• Experience in casualty reinsurance claims handling is preferred.
• Good understanding of insurance and reinsurance contract terms and conditions, including different reinsurance structures and their application to claims.
• Ability to assess liability, damages, exposure, and reserve adequacy using incomplete or evolving information.
• Strong analytical capability and sound judgment in reviewing claims data and claim-related documentation.
• Strong written and spoken English skills are essential. An additional European language, such as German, French, Spanish, or Italian, would be a real asset.
• Relevant professional qualifications, or progress towards them, would be advantageous but are not essential.
• Strong digital literacy and confidence using business software and new technologies; familiarity with claims platforms and market systems would be advantageous.

Core Competencies

• Analytical, diligent, and detail-oriented approach to claims assessment and file management.
• Ability to manage multiple priorities effectively and work in a structured and organized manner.
• Strong interpersonal skills and the ability to build credibility with internal and external stakeholders.
• Customer-oriented, with the ability to balance technical accuracy and business objectives.
• Collaborative team player with a proactive and flexible approach.
• Resilient and dependable, with the ability to manage competing demands and work under pressure where required.