1. Prepare people for work

   • Understand what may be getting in the way of someone moving into employment.
   • Work together to address practical and personal barriers.
   • Build confidence, readiness and resilience.
   • Support participants to understand workplace expectations and prepare for employment.
   • Work closely with Employment Pathways colleagues so opportunities reflect the person's interests, strengths and circumstances.

2. Support the right job match

   • Help participants understand employment opportunities and make informed choices.
   • Make sure Employment Pathways colleagues understand the person, not simply their CV or employment history.
   • Identify any support or adjustments that could improve the likelihood of a successful start.
   • Prepare people for those important first days and weeks.

3. Stay alongside people in work

   • Your relationship does not end when someone gets a job.
   • Provide ongoing wraparound support throughout funded employment.
   • Help participants navigate workplace challenges and wider circumstances that could affect sustainment.
   • Stay curious about what is changing.
   • Work constructively with employers where additional support or mediation would help.
   • Support the participant to solve problems while retaining ownership of their own progress.

4. Act early

   • Notice changes in engagement, confidence or circumstances.
   • Don't wait for employment to fail before responding.
   • Talk to the participant and understand what is happening.
   • Bring in the employer, Team Lead, Employment Pathways colleague or wider support where appropriate.
   • Use good judgement about when to support, when to challenge and when to escalate.

5. Support progression

   • As funded employment approaches its end, help the participant think about what comes next.
   • That may be continued employment with the same employer, another job, education or training.
   • Help them recognise what they have achieved and translate their experience into their next step.
   • Work alongside Employment Pathways colleagues to create options where continued employment is not available.

6. Understand the person in their place

   • Get to know the wider support, opportunities and relationships available locally.
   • Build relationships with colleagues across the Wise Group and community partners so you understand what can be brought around the person.
   • Don't simply refer someone elsewhere and step away.
   • Keep the trusted relationship at the centre while helping them navigate support and opportunity.

1. Generate frontline insight

   • You will often hear and see things that our performance data cannot tell us.
   • Pay attention to recurring barriers, gaps in support and things that are helping people succeed.
   • Share those insights with your Team Lead.
   • Your responsibility isn't to become a regional strategist. It is to make sure the lived experience of the people we support informs our understanding of what is happening locally.

2. Case management, evidence and quality

   • Maintain accurate, timely and meaningful participant records.
   • Capture progress and evidence of change, not simply activity.
   • Understand safeguarding responsibilities and raise concerns appropriately.
   • Maintain clear professional boundaries.
   • Use participant feedback, case reviews and quality conversations to reflect on and improve your practice.

What you'll bring

We're interested in how you work with people, not simply the job titles you've held before.

You'll bring:

• A natural ability to build trusted relationships.
• Belief in people's potential and ability to change.
• Strong listening, communication and questioning skills.
• Confidence to support and challenge appropriately.
• Patience and resilience when progress isn't linear.
• The ability to understand the whole person rather than simply their employment status.
• Curiosity about people and the communities in which they live.
• Good judgement and clear professional boundaries.
• Strong organisation and case-management skills.
• Confidence working with employers, partners and other professionals.
• The ability to recognise important frontline insight and share it.
• A willingness to stay connected to colleagues rather than work in isolation.
• Curiosity and a willingness to learn.

Experience of mentoring, employability, youth work, justice, housing, health, community support or another relationship-based service could be helpful.

What matters most is your ability to build a relationship that helps someone move forward.

Please note, a full driving licence and daily access to a car are essential requirements for this role.

View the Role Profile for full details about this opportunity.

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