HSBC
Relationship Director
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Relationship Director | MME (UK)
Location: London, Leeds, Manchester, Birmingham and Bristol
About the role
As a Relationship Director, you’ll take end-to-end accountability for a portfolio of Mid-Market Enterprise customers, managing sales, service, risk, and operational delivery across both domestic and international relationships. You’ll act as a strategic partner to clients—understanding their goals, identifying needs, and connecting them to the right HSBC solutions—while maintaining a strong risk and control mindset and delivering fair outcomes.
What you’ll do
- Build and execute a business growth strategy, identifying high-potential prospects and expanding your portfolio
- Develop trusted relationships with clients and prospects, positioning HSBC as a strategic partner
- Use your commercial credibility and internal network to deliver needs-based solutions
- Drive revenue growth by identifying customer needs and taking a solutions-focused approach to new business opportunities
- Protect the bank’s reputation and maintain an acceptable risk profile through robust credit assessment and customer due diligence
- Proactively manage financial crime risk across the client lifecycle: identify, assess, monitor, escalate, and mitigate risks
- Collaborate closely with product partners to support domestic and international client needs
- Manage time, priorities, and available support resources to increase the quality and frequency of client engagement
- Stay current on HSBC and competitor offerings and broader market developments
- Escalate and share relevant client information to ensure the wider coverage team has a comprehensive understanding of client risk
- Role holders may need to gain deeper knowledge of a product area and, in some geographies, hold relevant certificates or regulatory membership
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What you’ll bring
Knowledge & qualifications
- Experience in a client-facing role, ideally within financial services
- Strong understanding of business types and structures, and relevant product/facility knowledge for the segment
- Robust risk management capability across Credit Analysis, Financial Crime Risk, Reputational Risk, and Operational Risk
- Strong business acumen and commercial awareness (local and international), with a proactive approach to representing HSBC in the local community
- Demonstrated ability to match customer needs with a broad range of products and services, delivering excellent customer service
- Commitment to inclusive, people-centric leadership, supporting wellbeing, openness, and constructive feedback
- Up-to-date understanding of HSBC’s domestic/international strategy, capabilities, and policies
- Familiarity with core systems (or ability to learn quickly): Browser Main Menu, Client Vision, CARM, OMNIA, HORIS, Document Viewer, plus Excel, Word, Outlook
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Skills
- Strong relationship-building with clients, internal stakeholders, and external professionals
- Self-driven; able to manage conflicting priorities and deliver to deadlines
- Excellent written and verbal communication, with the ability to influence and negotiate effectively
- Growth mindset: actively seeking new opportunities and nurturing existing relationships to originate business
Expertise you’ll develop (post-onboarding)
- Collaboration and engagement
- Ownership and courageous decision-making
- Customer service excellence
- Initiative and sound judgement
- Strong interpersonal and communication skills
Capabilities
- Engaging customers, stakeholders, and colleagues
- Working in a dynamic environment and taking responsibility
- Customer centricity and business development
- Understanding the external marketplace
- Strengthening stakeholder relationships
- Managing credit
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