Ascent Performance Group Ltd
Relationship Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Overview
We are looking for a proactive and relationship-focused Relationship Manager to join our team. In this role, you will be responsible for managing and maintaining relationships with a portfolio of third-party partners, ensuring exceptional service delivery and a positive partner experience. Acting as the primary point of contact, you will work collaboratively with internal teams and external stakeholders to build strong, long-term partnerships, provide ongoing support, and ensure partner needs are met effectively.
Key Responsibilities
- Manage and maintain relationships with third-party partners, suppliers, and stakeholders.
- Act as the main point of contact for allocated accounts, responding to enquiries professionally and efficiently.
- Deliver an excellent partner experience through effective relationship management and regular communication.
- Conduct regular account reviews and service meetings to discuss performance and address any concerns.
- Identify opportunities to enhance partner engagement and improve service delivery.
- Work closely with internal teams to ensure seamless and consistent outcomes for partners.
- Monitor and analyse partner feedback, recommending and supporting improvements where appropriate.
- Maintain accurate account records and provide regular reporting on account activity, service levels, and performance.
- Build trusted partnerships through a proactive, responsive, and customer-focused approach.
- Support the retention and ongoing satisfaction of existing partners.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Knowledge, Skills & Experience
Essential:
- Experience in Relationship Management, Account Management, or Customer Success.
- Proven ability to build and maintain strong professional relationships.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience working collaboratively across teams.
- Proficient in Microsoft Office and CRM systems.
- Strong problem-solving skills and attention to detail.
Desirable
- Experience managing third-party suppliers or client relationships.
- Knowledge of FCA-regulated environments.
Why Join Us?
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At Ascent, we pride ourselves on creating a supportive, inclusive, and collaborative environment where your contributions truly make a difference. We are committed to helping our people grow, offering professional development opportunities and a culture built on fairness, integrity, and customer care.
The Company
Part of the Lantern Group, Ascent is one of the UK’s largest specialist debt recovery law firms, widely recognised as a market leader in the provision of high-quality, ethically-led services, and in customer engagement and rehabilitation.
What We Offer:
- A friendly, team-focused workplace
- Opportunities for career progression and professional development
- A competitive benefits package, including:
- Company pension scheme
- Generous holiday allowance, plus bank holidays (with the option to purchase additional days)
- Health cash plan
- Life Assurance
- Critical illness cover
- Employee Assistance Programme (EAP)
- Discounts on online shopping and gym memberships
- Cycle-to-work scheme
- Refer a friend
- Feedback recognition Scheme
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills