Gi Group
Relationship Manager
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Relationship Manager
£40,510 + Excellent Civil Service Benefits
Location: Birmingham (Hybrid working - non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
Permanent | Full Time | 37 hours per week
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to recruit a Relationship Manager. This is an exciting opportunity to join CCW’s Customer Service team and take ownership of relationships with water companies, using evidence, insight and constructive challenge to influence positive change for consumers.
About CCW
CCW is the independent voice for water consumers in England and Wales. The organisation provides free advice, resolves complaints, and uses research to influence water companies, regulators and government to improve services. CCW is a Defra-sponsored Arm's Length Body.
CCW expects all colleagues to live its PRIDE values: Positive Energy, Respect for All, Innovative Spirit, Delivery of our Promises, and Engaged as One.
The role:
As Relationship Manager, you will:
- Build and maintain strong relationships with water companies and key external stakeholders.
- Act as the main day-to-day point of contact for your allocated companies.
- Use evidence, research and insight to understand performance and identify areas for improvement.
- Confidently challenge water companies and influence their position to achieve better outcomes for consumers.
- Prepare briefings, reports and other materials for senior stakeholders.
- Attend meetings, assessments and accountability sessions with water companies.
- Work closely with internal teams.
- Identify wider trends and issues affecting consumers and contribute to CCW’s policy and advocacy work.
- Brief senior leaders and respond to requests for information from stakeholders including the Executive Team and Board.
- Represent CCW at meetings, panels and conferences where required.
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The candidate:
We are looking for a Relationship Manager who can build strong relationships while also having the confidence to challenge and influence.
You will bring:
- Experience of influencing external stakeholders and evidence of changing someone's position or approach.
- A strong understanding of putting consumer or customer outcomes at the heart of your work.
- The ability to manage challenging and ambiguous situations where different stakeholders have competing priorities.
- Confidence and credibility when engaging with senior people, while knowing when to challenge and when to listen.
- Strong analytical and problem-solving skills, with the curiosity to investigate information and ask the right questions.
- Excellent written and verbal communication skills, including the ability to produce clear briefings and explain complex information.
- Strong organisation and prioritisation skills, with the ability to identify what needs attention first.
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This is a role where your work can make a visible difference. You will have the opportunity to influence organisations, challenge existing approaches and help shape improvements that deliver better outcomes for consumers.
Please note that regular travel across England and Wales is required, including occasional overnight stays.
Benefits:
- Generous Civil Service Pension
- Hybrid working
- 25 days annual leave plus 10½ days’ public and privilege holidays
- Flexi-time and the ability to accrue and take time off in lieu
- Health & Fitness allowance
- Paid allowance days for voluntary work
- Monthly Wellbeing Hour
- On-site coffee shop
- Free eye test and flu jab
As a Disability Confident employer, we guarantee interviews to disabled applicants meeting the minimum criteria. See CCW - Open Vacancies - Apply Now - Gi Group for more details.
For further information, please contact CCW.UK@gigroup.com.
Closing date: 11/09/2026 at 23:55pm
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