HM Land Registry
Relationship Manager
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Job Summary
The Local Land Charges Programme has established a Service Performance and Integration (SPI) team which plays a key role in supporting all the authorities which originate local land charges, including local authorities which have migrated their own registers to HM Land Registry. The team also support the individuals and organisations that conduct searches of the register.
As a member of the SPI Team, you will develop relationships with and support the many different users of the service including local authorities, other originating authorities, and search service customers.
You will respond to enquiries and resolve varied live service issues, collaborating with colleagues in the Programme and other areas of HM Land Registry where necessary.
This is an exciting opportunity to be part of a team who will be supporting the ongoing monitoring and integrity of the live local land charges service. You will be able to develop your skills and knowledge in customer engagement and data analysis; and deliver useful insights to the development teams to feed into product enhancement and continuous improvement.
Check out the video below to see what it is like working for our Service Delivery directorate.
Job Description
- Liaise with search service customers and the CSC to manage Local Land Charges calls and correspondence, including queries and complaints
- Provide training in using the local land charges online interface, and ongoing support to a range of external stakeholders around the country
- Build and maintain relationships with originating authorities, encouraging best practice in registration activity to both new and existing users
- Monitor the integrity of the data in the LLC Register, identifying changes in patterns of registration activity, and potential causes for concern
- Take ownership of live service issues, maintaining appropriate issue logs, liaising with colleagues, subject matter experts and escalating where necessary to resolve the issue
- Support product managers, business analysts and user researchers in provisioning user feedback, identifying pain points in the service and supporting continuous improvement of the same
- Process applications for registration of light obstruction notices and Compulsory Purchase Orders.
Person specification
The Successful Candidate Will Have
- Practical experience in external customer engagement and / or account management.
- Proven ability to deal with customer queries and resolve issues.
- Proven ability to constructively challenge practice or process and deliver improvements.
- Proven ability to manage time sensitive tasks and prioritise accordingly.
The role may require occasional travel to other HM Land Registry offices, originating authorities and attendance at external events, including over-night stays.
For more information about the role and the full Person Specification, please see the attached Job Description.
Please note you will be required to work a minimum of 30 hours per week in this post.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions
Salary and Benefits
Alongside your salary of £33,227, HM Land Registry contributes £9,625 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
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We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
We have integrity – we value honesty, trust and doing the right thing in the right way. We drive innovation – we are forward-thinking, embrace change and are continually improving our processes. We are professional – we value and grow our knowledge and professional expertise. We give assurance – we guarantee our services and provide confidence to the property market.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
To apply you will need to complete the short application form and take the online Civil Service Verbal Test. You MUST build in time to complete the full application process if you pass the online test, so we recommend completing the test as soon as possible, and no later than midday on 25 October 2026.
About
It is recommended that you complete a practice test before completing the online test. For more information about preparing for the Civil Service Verbal test and access to practice tests, please follow this link:
Preparing for the Civil Service Verbal and Numerical tests - GOV.UK (www.gov.uk)
If you need guidance about reasonable adjustments for online tests see the link here and please use the ‘help required’ button on the application form to request support. Time adjustments are not required for the Verbal Test as there is no time limit to completing it.
If you pass the online test, you will then move onto the next stage of the application process, where you will be invited to submit your full application form, which includes your CV and Personal Statement.
Please copy and paste your CV onto the online application form detailing your work history.
Your CV will be assessed against the essential experience criteria detailed in the attached Job Description.
Skills
The Personal Statement section (in no more than 750 words) should be used to outline your wider skills and experience for the role and detail how you meet the essential experience criteria listed below:
- Practical experience in external customer engagement and / or account management.
- Proven ability to deal with customer queries and resolve issues.
- Proven ability to constructively challenge practice or process and deliver improvements.
In The Event Of a High Volume Of Applications For This Vacancy, An Initial Sift Will Be Conducted On The Below Criteria And a Full Sift Only Carried Out On Those Applications That Pass The Initial Sift Stage
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- Practical experience in external customer engagement and / or account management.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual interview from week commencing 16th November 2026. Further details will be provided on invitation to interview.
The blended interview will assess the behaviours and experience listed in the Job Description, as well as the Strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.
Please note that we will not be testing any of the desirable criteria throughout this process.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Candidates should be aware that any travel expenses incurred when attending interviews for this role will not be covered by HMLR.
Visa Sponsorship
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.
You must ensure you have the appropriate right to work in the UK before applying.
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31
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