HSBC
Relationship Manager (Mid Market)
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Relationship Director
As a Relationship Director, you’ll take end-to-end accountability for a portfolio of Mid-Market Enterprise customers, managing sales, service, risk, and operational delivery across both domestic and international relationships. You’ll act as a strategic partner to clients—understanding their goals, identifying needs, and connecting them to the right HSBC solutions—while maintaining a strong risk and control mindset and delivering fair outcomes.
What you’ll do
- Build and execute a business growth strategy, identifying high-potential prospects and expanding your portfolio
- Develop trusted relationships with clients and prospects, positioning HSBC as a strategic partner
- Use your commercial credibility and internal network to deliver needs-based solutions
- Drive revenue growth by identifying customer needs and taking a solutions-focused approach to new business opportunities
- Protect the bank’s reputation and maintain an acceptable risk profile through robust credit assessment and customer due diligence
- Proactively manage financial crime risk across the client lifecycle: identify, assess, monitor, escalate, and mitigate risks
- Collaborate closely with product partners to support domestic and international client needs
- Manage time, priorities, and available support resources to increase the quality and frequency of client engagement
- Stay current on HSBC and competitor offerings and broader market developments
- Escalate and share relevant client information to ensure the wider coverage team has a comprehensive understanding of client risk
- Role holders may need to gain deeper knowledge of a product area and, in some geographies, hold relevant certificates or regulatory membership
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Knowledge & qualifications
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Your very own career expert that helps elevate your application to the next level.
- Experience in a client-facing role, ideally within financial services
- Strong understanding of business types and structures, and relevant product/facility knowledge for the segment
- Robust risk management capability across Credit Analysis, Financial Crime Risk, Reputational Risk, and Operational Risk
Skills
- Strong relationship-building with clients, internal stakeholders, and external professionals
- Self-driven; able to manage conflicting priorities and deliver to deadlines
- Excellent written and verbal communication, with the ability to influence and negotiate effectively
- Growth mindset: actively seeking new opportunities and nurturing existing relationships to originate business
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