Relationship Manager - Non-Bank Financial Institutions

In this role you’ll:

• Manage an existing portfolio of higher risk existing customers who are designated NBFIs in the region
• Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships, leveraging HSBC's extensive network
• Drive revenue growth through understanding customer needs, adopting a needs-based approach which engages clients and increases new business
• Build an understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
• Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews
• Manage financial crime risk, AML and reputational risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk
• Engage with network colleagues and customers who approach HBUK taking new to bank customers as appropriate, providing dedicated relationship management with accountability for sales, service, risk and operational risk
• Adhere to structures and processes for the management of credit, operational, reputation, financial crime and regulatory risk
• Grow the business through targeted sales programs which include the acquisition of new customers, lending and switcher activity

To be successful in this role you should meet the following requirements:

• A good knowledge of Commercial Banking services and products and systems
• Experience in a relevant environment, i.e. Business Banking, with proven sales/revenue growth skills
• Experience gained within credit and exposure to NBFI’s would be advantageous (not essential)
• Well-developed planning and organisation skills, with ability to drive through results
• A track record of understanding customer needs and delivering excellent customer service
• Ability to provide service excellence for all aspects of any customer, prospect or professional’s interaction with HSBC, with the aim of improving customer engagement

This is a hybrid role based in London.

London office relocation: Between January and April 2027, many office-based HSBC employees in London will move from either 8 Canada Square or Queen Victoria Street to one of our new sites at St. Paul’s or Canary Wharf. Depending on when they join, successful candidates may start at an existing office before moving or join directly at a new location. The specific location cannot be confirmed at advert stage and will be discussed during the recruitment process. This does not apply to branch-based or HSBC Innovation Bank roles.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.