Relationship Mgr Bus Savings

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

RESPONSIBILITIES

What you’ll be doing

You'll manage a portfolio of business customers, building strong relationships and helping them meet their savings and liquidity needs through a combination of proactive contact and strategic relationship management. 

You'll work with customers through every stage of the relationship, from account opening and onboarding through to ongoing servicing and complex operational support. Working closely with colleagues across Operations, Product & Pricing, Risk, Financial Crime and Lending teams, you'll ensure excellent customer outcomes and a seamless customer experience. 

You'll also identify opportunities to grow existing relationships, attract new customers to Nationwide and support the wider Business Banking business as a subject matter expert on business deposits.

About you

To be successful in this role, you'll demonstrate:

• A minimum of five years' experience working within Business Banking, Commercial Banking or Corporate Banking.
• A proven track record of managing and growing a portfolio of business customers, including responsibility for balance growth, retention and customer development.
• Experience managing customer relationships involving business savings or deposit products and a strong understanding of the UK business deposit market.
• Strong commercial acumen with evidence of identifying, developing and converting business development opportunities.
• Experience supporting complex customer onboarding, account opening and ongoing account management activities.
• A track record of working effectively with Operations, Financial Crime, Risk and Product teams to deliver positive customer outcomes and resolve complex customer issues.
• Excellent stakeholder management and communication skills, with the ability to influence customers and colleagues at all levels.

Our customer first behaviours

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers