Market Talent Ltd
Relationship Officer - Banking (Tooting)
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Job Description: Relationship Support Officer
Our client, a prestigious banking brand who has been situated in the UK for nearly 50 years, is seeking a new Relationship Support individual. This excellent commercial banking brand has strong business lines into residential mortgages, BTL and commercial real estate lending. The role will see you in a front line role supporting Business Relationship Managers and support them in effective client portfolio management.
Role Overview
The Relationship Support Officer (RSO) is responsible for supporting the Relationship & Branch Manager in delivering a high standard of customer service, client onboarding, AML/KYC compliance, branch operations and administrative support activities.
Key Responsibilities
- Acts as a key point of contact for customers and assists with:
- Account opening
- Customer due diligence
- Ongoing KYC reviews
- Locker operations
- Cash handling activities
- Account maintenance
- Various operational processes
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Liaises with internal departments to ensure customer requests are processed efficiently and in accordance with regulatory and Bank requirements.
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Provides administrative support to the Relationship & Branch Manager in relation to credit processing activities, including:
- Documentation gathering
- System uploads
- Tracking approvals
- Maintaining records
Branch Operations
- Processes cash deposits and withdrawals in accordance with Bank procedures.
- Assists with operational controls to ensure compliance with internal policies and procedures.
- Processes new onboarding requests and performs AML & KYC requirements for new as well as existing clients.
Locker Operations
- Administers locker opening, renewals, closures and customer access procedures.
- Ensures locker operations are conducted in accordance with Bank policies and procedures.
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Credit Administration Support
- Assists the Relationship & Branch Manager with credit administration activities.
- Uploads customer and facility information onto the Bank's systems.
- Coordinates with Credit Administration, Operations and other internal teams regarding documentation requirements.
Management Information & Reporting
- Assists in preparing various branch MIS reports and management information submissions.
- Produces periodic reports as required by management.
Compensation
The role offers a generous starting base of £35,000 plus banking benefits and a yearly bonus with yearly salary reviews. Your first year you should earn approximately £42,000 - £45,000 total compensation.
Location
The bank is located in Tooting and would require you onsite 5 days per week. The role is a strict 9am - 5pm (so no long hours required).
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