HSBC
Relationship Support Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Relationship Support Analyst
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Relationship Support Analyst.
You’ll play a key role in helping Relationship Managers (RMs) strengthen and grow client relationships. By understanding existing and prospective customers’ needs, you’ll identify opportunities for relevant products and services, carry out customer research, and provide insightful financial and credit analysis. You’ll also help RMs prepare for impactful customer meetings, coordinate credit applications and renewals, and support the timely escalation and management of risk issues. It’s a varied role that combines commercial insight, customer focus and strong coordination to help deliver positive outcomes for clients and the business.
In this role you’ll:
- Support Relationship Managers (RMs) in maximising the value of client relationships, improving engagement and delivering fair, needs-based outcomes.
- Attend client meetings where appropriate and act as a first point of contact for customers’ day-to-day credit-related enquiries.
- Prepare clear and commercially focused analysis, proposals and presentations for prospective and existing customers.
- Assist with client planning, pipeline management, product-partner coordination and the timely updating of client records and call reports.
- Undertake financial, credit and profitability analysis, including preparing accurate account remarks and supporting credit applications.
- Coordinate with external parties, such as lawyers and valuers, to support transaction execution and credit-related activity.
- Collaborate with colleagues across the Group and product teams to deliver suitable solutions that meet customer needs.
- Coordinate the end-to-end credit process with Service Delivery, review outputs, resolve issues and monitor credit, Global Standards, AML and sanctions risks.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
To be successful in this role you should meet the following requirements:
- Experience in relationship support, credit, commercial banking, corporate banking or a comparable financial-services environment.
- Strong financial-analysis skills, including the ability to interpret financial statements, assess creditworthiness and evaluate profitability.
- Understanding of credit risk, credit-control processes, risk monitoring, concern lists and management information.
- Ability to prepare concise, accurate and persuasive proposals, presentations, credit papers and account commentary.
- Strong customer-service and stakeholder-management skills, with confidence handling client enquiries and participating in meetings.
- Effective organisation and coordination skills, including managing pipelines, deadlines, documentation and multiple stakeholders.
- Knowledge of AML, sanctions, Global Standards, regulatory requirements and the importance of escalating potential risk issues promptly.
- High attention to detail, sound judgement and the ability to apply Group Policy and legal, regulatory and financial standards consistently while working collaboratively.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location