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About HSBC Corporate Banking
HSBC Corporate Banking in the UK provides both domestic and international commercial banking services to our existing and prospective clients. Clients will typically have turnover of £15m to £350m.
Role Overview: Relationship Support Analyst
The Relationship Support Analyst role assists Relationship Directors (RDs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the RD prepare for customer meetings. Other fundamental parts of the role include co-ordination of credit applications or renewals and risk escalation management. In the absence of the RD, the role holder will act as the focal point for the client relationships, products and services.
Key Responsibilities
- Provide support to the Relationship Directors to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers
- Enable proactive client management by attending client meetings with RDs as necessary and acting as the first point of contact for customers on daily credit-related enquiries
- Prepare appropriate analysis, proposals and presentations to prospective customers, supporting the RD on day-to-day activities including client planning, pipeline management, co-ordination with product partners and ensuring data and call reports are accurately and timely updated
- Undertake financial, credit and profitability analysis, and prepare the accounts remarks
- Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers
- Work closely with Service Delivery and co-ordinate the end-to-end credit process, review their deliverables and resolve issues
- Monitor credit risk, including concern lists and credit control reports, and analyse management information
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Ideal Candidate
- Commercial Banking experience would be advantageous, but not essential
- A track record of gaining an understanding of customers' needs and delivering excellent customer service is essential
- Strong verbal and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
- Experience of organising and prioritising your own workload and time effectively and adhering to strict deadlines is essential
- The ability to understand and interpret financial data and undertake credit analysis is preferred
- A solid understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
- Knowledge and experience in working with Microsoft Office packages is essential
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Job Details
This is a hybrid position with the base location being flexible between Leeds, Newcastle Upon Tyne, Sheffield and York. Clients are based across the north of the UK and there is an expectation of the working week consisting of home and the office base working, along with visiting clients on a regular basis.
Application Process
If you are an HSBC Contractor and wish to apply to this role, click here.
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click on this link.
Diversity and Inclusion
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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