We’re looking for someone who brings:

• Experience delivering exceptional customer, owner or client service in a premium environment.
• Excellent relationship-building, communication and stakeholder management skills.
• Excellent organisation and attention to detail, with the ability to prioritise effectively.
• A professional and solutions-focused approach, with the confidence to handle sensitive or complex queries with care.
• A collaborative mindset and the ability to work effectively across operational, commercial and service teams.
• Knowledge of the Southwold or wider Suffolk holiday letting market would be an advantage.

How you'll make an impact

• Help improve revenue, occupancy and commercial performance through proactive recommendations and effective follow-up.
• Help grow the James Collection portfolio through local relationships, referrals and prospective owner introductions.
• Consistently deliver premium service standards across owner communications, property visits and issue resolution.
• Become a trusted adviser to owners, adding measurable commercial value while developing lasting relationships.
• Use accurate CRM data and owner insights to focus activity where it will have the greatest impact.
• Generate positive owner feedback, testimonials and referrals where appropriate.
• Work collaboratively across Awaze to deliver outstanding outcomes for our owners and guests.

Why you’ll want to work at Awaze

We offer a versatile position in a strong professional and social environment - one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other.

We’re a people-first business - and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:

• Generous discounts on holidays across our brands
• Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities.

About Awaze

Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.

With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.

As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.

Worth knowing

This role is full-time, permanent, and based fully in our brand new Southwold studio. We are open Monday-Saturday, so flexibility to work weekends is essential for this role. We also require the successful candidate to have a full, clean driving license.

What’s next?

If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.

We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.