First Response Group
Relief Control Room Operative
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About The Role
Are you calm under pressure, detail-oriented, and passionate about operational excellence? As a Control Room Operator, you will be the heartbeat of our operations, monitoring systems, responding to real-time events, and ensuring everything runs safely and efficiently.
This is a critical role where your vigilance and quick thinking help keep people safe and systems performing at their best. If you thrive in a fast-paced, high-responsibility environment, we want to hear from you!
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
Must have a CCTV Licence
Must be able to commute to Leeds and available to work Days and Nights.
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Job Description
- Respond promptly and professionally to telephone and email enquiries from colleagues and customers, ensuring clear and courteous communication at all times.
- Collaborate closely with the Control Room Team to maintain consistent, transparent, and ongoing communication regarding daily operations and service updates.
- Monitor and manage the employee tracking and scheduling system, ensuring data accuracy and timely updates.
- Compile and deliver accurate reports on incidents and operational events, sharing insights with both management and clients as required.
- Complete all necessary documentation efficiently, escalating issues appropriately and in a timely manner when needed.
- Liaise effectively with all departments across the organisation to support seamless operations and cross-functional coordination.
- Utilise FRG systems proficiently to carry out daily tasks and contribute to the smooth running of control room operations.
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Essential Skills
- Must be able to provide a full 5-year employment and/or education history, including addresses and landline contact details for verification purposes.
- Must have a CCTV Licence
- Exceptional attention to detail with a commitment to accuracy and consistency.
- Punctual, reliable, and adaptable, with a professional appearance and a proactive attitude.
- Strong written and verbal communication skills, with the ability to interact confidently with colleagues and customers.
- Demonstrates sound judgement, integrity, and a professional demeanour in all situations.
Desirable Skills & Experience
- Previous experience working in a Control Room environment.
- Background in administration or customer service roles.
- Experience within the security industry is a strong advantage.
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