Mitie Cleaning & Hygiene Services
Relief - Guest Services Host
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Job Title: Guest Services Host
Rate of pay: £13.45 per hour
Contract: 0hrs relief
Type of Employment: Part time
Shift Pattern: 0hrs, hours between 0830 – 20:00
Location: Shopping Centre - Leeds - Trinity Leeds
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host to be part of delivering exceptional service every day.
With a shift available from 08:30 to 20:00, you'll have the opportunity to provide efficient and effective service to our clients, guests, exceeding their needs and requirements whenever possible.
- Take ownership of all enquiries at the reception / guest lounge area, using your questioning and listening skills to identify and offer solutions to guests' needs.
- Building strong relationships with your colleagues is key to our "one team approach" to customer service and achieving our business objectives.
- Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services lounge.
- Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation.
- Answer telephone queries clearly and professionally, Trinity Leeds Gift card sales, and manage lost property.
- As part of the guest services team, you will regularly support on centre events including summer / winter activations, this could include craft clubs, Sip sessions, Artisan Markets etc.
- By supporting the management team with administrative tasks and offering assistance as needed, you'll play a crucial role in maintaining a high standard of work.
- Lead by example for ‘Made you smile' and ‘Mystery shopper'.
- Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed. Follow the correct procedure to forward customer complaints to the Client and live by the Trinity Leeds and Landsec Values to help shape our vision.
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What We Are Looking For
- Motivated and genuine enthusiasm to learn and develop
- Ability to work as part of a team
- Good communication skills
- Minimum of 2 years in retail or similar background
- Excellent customer service and communication skills
- The ability to solve problems
- Target driven
- Confident, Positive and professional attitude
- Must be passionate about Guest Service
- Must be able to work as part of a team and on own initiative
- Excellent communications skills
- Must have a professional attitude to flexible working hours
- Must be able to deal with challenging and difficult situations
Our Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
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Career Development
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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