Mitie Cleaning & Hygiene Services
Relief Receptionist
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Relief Receptionist – BMW Chichester
Pay rate: £14.05
Shifts: Flexible, part-time
Delivering the exceptional, every day
Our Purpose
- Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
- Our promise to our people: A place to work where you can thrive and be your best every day.
- Our promise to our customers: A trusted partner creating exceptional environments for your customers and people, adding value every day.
Our Culture – Our Core Values and How We Behave
- We are one Mitie: We work as one to deliver a seamless, unrivalled service. We are all in it together; if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: Integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: Whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better, or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Main Duties
- Effectively communicate business issues to the Operations Manager and/or relevant departments.
- Maintain the standards of the site for access/egress and visitor regulation.
- Ensure standards of dress, safety, and presentation are maintained at all times.
- Complete timely and accurate reports on all security activities within the site and present to the Security Management team.
- Greet visitors and clients warmly, ensuring a professional first impression.
- Answer, screen, and direct incoming phone calls.
- Manage the reception area, keeping it tidy and welcoming.
- Handle incoming and outgoing mail and deliveries.
- Liaise with other departments to relay messages and information.
- Maintain confidentiality when handling sensitive information.
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Person Specification
- Excellent analytical skills to critically evaluate the information gathered and prioritize activity and ongoing communication.
- Valid SIA (Security Industry Authority) licence – Security Officer mandatory.
- Must be able to achieve SC clearance.
- Good understanding of security requirements/functions.
- Excellent oral communicator.
- Strong written skills for reports, incidents, and presentations.
- Excellent interpersonal skills to liaise with security officers, managers, and directors.
- Ability to solve problems and make decisions.
- Share knowledge and support team members to make the best use of their capabilities.
Health and Safety Responsibilities
- Follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.
Information Security
- Ensure compliance with Mitie's and Clients' information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Note
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our Commitment to Diversity and Inclusion
At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognize the unique contributions that you can bring and our people and customers thrive when we get this right.
Flexible Benefits
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Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- Virtual GP on hand for you and members of your household. Get expert advice by video or phone without having to leave your home.
- Financial wellbeing assistance through our Salary Finance scheme. Access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- Link to our flexible benefits platform, Choices. Customize your benefits to best suit your lifestyle. Choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, and much more!
- Access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. Cycle-to-work scheme available.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants. Save-as-you-earn scheme and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- Recognition for hard work with Mitie Stars. Cash prizes up for grabs each month and a chance to scoop a top prize of £10,000 at the end of the year!
Career Development
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Recruitment Process
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example, dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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