Purpose of the Role

As a relief security officer you will be accountable for the support, cover delivery of security for Harlequin Watford.

You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.

The role does not follow a roster, It is expected the relief security officer covers A/L request and sickness with rota adjustments possible.

You will be expected to cover shifts as needed including early, lates and nights in Car Parks and the Mall gatehouse and control room.

Key Responsibilities

Day to Day Duties:

• To act as cover for all security roles at Harlequin Watford including, Control room, Mall Security, Car Park Security, and Night Security
• To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service.
• Carry out regular patrols of the centre as detailed in the security assignment instructions being proactive and always following the company security strategy.
• Cover Car Park patrols when necessary while assigned to car park duties
• If assigned a car park duties, cover Car Cark Help Desk as needed.
• Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
• Ensure a timely response to all security issues and events.
• Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise.
• To ensure that the centre is a safe and non-threatening environment for all visitors / tenants.
• Ensuring all incidents are managed in accordance with company and centre policies and procedures.
• Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices.
• Maintain vigilance and highlight / manage unauthorised access by banned persons.
• Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too.
• Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book.
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfilment of the provision of security to the Centre team leader / line manager
• Support the Duty Managers and Soft Services Manager with any internal / external audits in line with company policies and procedures.
• Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Ensure a timely response to all security issues and events.