Purpose of the Role

To support the Savills in-house security teams with bespoke cover at Queensgate Shopping Centre, providing sickness/additional duty cover as and when required within your monthly hours.

The purpose of the Security Relief Officer role is to support the core security team with the day-to-day running of the in-house security provisions at Queensgate. You will follow the Savills AI's, SOPs, as well as complying with local instructions on each site you are based. Bespoke training will be provided for the site that falls under your remit.

Key Responsibilities

• Work as part of the site security team, or be the lone security operative if it's a lone working site.
• Interact with all visitors/tenants within the building(s)/facility, delivering a best-in-class customer-focused service.
• Carry out regular patrols as detailed in the security assignment instructions.
• Proactively report incidents.
• Ensure compliance with company procedures, site-specific procedures, and industry standards.
• Respond to security incidents in a timely manner.
• Be professional, pleasant, friendly, courteous, and helpful while carrying out your duties.
• Maintain a professional appearance with the company-issued uniform.
• Ensure that the location you are working remains a safe environment for staff/tenants/visitors and the Savills team alike.
• Manage all incidents in accordance with the company handbook, site policies, and company policies.
• Liaise with the supervisory team members and management: Part-time, proactively reacting to incidents and ensuring that colleagues are fully briefed and supported.
• Deal effectively and efficiently with any emergencies, such as but not limited to, evacuations, fire, and ASB.
• Diligently manage and maintain site records via DOB or local facility method.
• Work as part of a control room team and undertake day-to-day CCTV monitoring of the site, as well as supporting the security services out of the control room.
• Have an understanding of Fire & intruder systems, front end only (training will be provided at each site).
• Monitor and report any equipment faults in a timely manner and in line with the SOPs of the site you are working.
• Be conversant with the operational functions of the CCTV system, Access control system at the site you are working (training provided).
• Assist and support the security lead, site management with any reasonable or practical requirement.
• Undertake any other reasonable duties at the site management or area managers' requirement to meet the needs of the business.