Carlisle Support Services
Relief Security Officer - West Yorkshire Bus Stations
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Job Introduction
AREA RELIEF SECURITY OFFICER – West Yorkshire
Reports to: Contract Security Manager
Hours: Varied - From 06:00 - 01:00 Monday - Sunday
Shift Pattern: No set Pattern
Rate of pay: £12.71 - £13.60 per hour depending on role
We have an exciting opportunity for Area Relief Security Officers to join our team as an Area Relief Officer at Bus Stations in West Yorkshire. This will either be Pontefract, Castleford, Huddersfield, Leeds, Dewsbury, Bradford, Halifax & Keighley, covering holidays and sickness, with potential to lead to a full-time permanent role.
The ideal candidate is to have a Driving Licence and access to a reliable vehicle to commute to bus stations.
Our Client
With sites across West Yorkshire, you will work as part of a site-based team contributing towards the safe and positive environments within the bus stations managed by the West Yorkshire Combined Authority.
Purpose of the Role
To ensure all visitors at bus stations receive a welcoming, efficient, knowledgeable, and friendly service, promoting the West Yorkshire Combined by providing a safe environment for all to enjoy.
Person Specification
- Have an enthusiastic demeanor at all times
- Must have a proactive attitude in everything you do – solve the problem before it is raised.
- Be able to work with all partner service providers to present a unified team.
- Exceptional customer service skills, including the ability to assist all visitors in a helpful, courteous, and confident manner.
- Good communication skills with the ability to communicate clearly and logically in face-to-face situations.
- Appreciation of the need for safe working practices with the ability to implement company policy and procedure and ensure it is adhered to at all times.
- Personal presentation to a high standard at all times.
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Key Responsibilities
- Be proactive with your approach to ensure expected standards of the Combined Authority bus stations and their staff are met.
- Respond to incidents, situations, problems as soon as possible.
- Prevent any acts that may cause offense or distress to patrons and monitors the health and safety of these areas.
- Move on any buskers or beggars & rough sleepers.
- Prevent cyclists from riding or chaining their bicycles within the premises.
- Provision of local transport information to station users.
General Responsibilities
- Build positive relationships with the client and stakeholders of the Combined Authority.
- Ensure all client queries and complaints are dealt with in a timely and effective manner and that the Contract Security Manager & Bus Station Manager (Client) is kept fully informed of what action has/is being taken.
- Responsible for your uniform and to ensure it is always clean and in good condition.
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Attributes
- Punctual.
- Smart and courteous at all times.
- Passion for providing good customer service.
- Excellent communication skills.
- Strong awareness of security procedures.
What We’ll Give You
The opportunity to grow and be your best self, to learn and develop through accredited training at an iconic venue, to progress your career, and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.
Benefits Include
- Health and Wellbeing Plans
- Discounts and cashbacks.
- Employee Assistance Program.
- Access to Wagestream.
- Refer a Friend Scheme.
We are committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We’re also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.
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