Together for Mental Wellbeing
Relief Support Worker
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Great opportunity to join a vibrant team of support workers who provide a 24-hours mental wellbeing specialist accommodation-based supported living service for adults aged 18-65 with a diagnosed mental illness and/or primary mental health needs.
Zero-hour contract
£12.25 per hour (basic salary) plus £0.99 per hour (geographical allowance) plus £0.20 per hour (recruitment and retention rate)
Application Deadline July 31, 2026
Department Operations
Employment Type Zero Hours
Location Hounslow
Workplace type Onsite
Compensation £13.44 per hour
Reporting To Andre Silva
Key Responsibilities
- Establish and maintain relationships of trust with service users, in order to build engagement
- Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
- Work flexibly with service users in their homes and/or in the community
- Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service
- Help to reach people in the community who are most in need, including those in marginalised or minority populations
- Carry out assessments and determine urgency of service user needs
- Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities
- Carry out risk assessments, in order to keep service users safe and improve the quality of our support
- Motivate and support service users to maintain safe and secure housing, deal with financial issues, navigate the benefits and education systems
- Assist service users to; manage friendships and family relationships; manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary
- Adhere to the Together policy on lone working
- Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
- Write clear word processed and handwritten reports (training provided) and records in English
- Participate in mandatory and job-related courses and learning activities
- Maintain professional boundaries in all aspects of work with service user
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Skills, Knowledge & Expertise
Essential:
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
- Minimum of GCSE or Level II qualification in English, or equivalent
- Basic competence in the use of email and word processing software
- Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
- Able to work in partnership with service users and establish and maintain professional boundaries in working with service users
- Able to establish and maintain a safe environment
- Willing and able to undertake domestic tasks with, and for, service users as necessary
- Demonstrate problem-solving skills relating to welfare benefits, education and relationships
- Open to - and willing to participate in - formal and informal job related learning
- Willing and able to collaborate with colleagues and other organisations
- Able to use email and computerised systems for service user records and reports
- Able to travel; have access to car/public transport
- Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
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Desirable:
- Lived experience of mental distress
- NVQ Level II in Health and Social Care, or equivalent
Job Benefits
About Together For Mental Wellbeing
Together for Mental Wellbeing is a national charity that supports people with mental health issues to lead fulfilling and independent lives.
We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.
Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England.
Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.
At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be yourself, welcoming applications from people from diverse communities and backgrounds who share our values.
As an employer, we are committed to making any reasonable adjustments during the recruitment process.
Documents
Relief support worker supported accommodation
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