Ayvens
Remarketing & Defleet Administrator
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At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We're looking for a Remarketing & Defleet Administrator to join our Remarketing team.
This role plays an important part in ensuring vehicles are processed efficiently at the end of their contract and that customers receive a fair and professional experience throughout the vehicle return process. You'll investigate customer queries and complaints, liaise with suppliers and internal teams, and ensure vehicle inspections and damage charges are handled in line with industry standards.
Key Responsibilities
- Managing customer queries and complaints relating to vehicle returns and damage charges
- Investigating complaints and providing fair, timely and customer-focused resolutions
- Ensuring vehicle inspections are completed in line with BVRLA Fair Wear and Tear guidelines
- Reviewing inspection reports and ensuring customers are only charged for damage that falls outside accepted standards
- Working closely with suppliers, inspection providers and internal teams to resolve issues
- Monitoring work in progress to ensure service levels and department targets are achieved
- Maintaining accurate records across all relevant systems
- Recording and reporting inspection discrepancies and non-conformance issues
- Responding to customer enquiries within agreed service levels
- Supporting continuous improvement by identifying recurring issues and opportunities to improve processes
Skills And Experience
- Previous experience in a customer service, complaints handling, administration or operational support role
- Strong communication skills, both written and verbal
- Excellent attention to detail and accuracy
- Good organisational and time management skills
- Ability to manage a high volume of work and prioritise effectively
- A proactive approach and confidence using your own initiative
- Strong problem-solving skills and a customer-focused mindset
- Good IT skills and confidence using multiple systems
- Experience investigating customer complaints
- Experience within the automotive, fleet, leasing or vehicle rental sector is highly advantageous.
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What We Offer
Rewards & Financial Benefits
- Salary: £27,030
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
Health & Wellbeing
- Life Assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
Workplace & On‑Site Facilities
- Free parking (limited)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
Studies
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!
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Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
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