Konexo
Remediation Consultant
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We are Eversheds Sutherland
A global law firm with more than 5,000 people across over 30 countries. We are a full-service firm with deep sector and niche expertise, supporting clients across a wide range of complex legal and regulatory challenges.
We are purpose-led and values-driven, with a strong focus on enabling our clients, our communities, and our people to thrive.
Practice Group / Team: Konexo
Role: Remediation Analyst / Senior Remediation Analyst / Remediation Team Lead
Contract Type: Interim / Contract (3 Months)
Location: Reading
Working Model: 2 days per week in the office (mandatory)
Start Date: Immediate Start Required
About Konexo
Konexo was established in 2011 as part of Eversheds Sutherland and is a pioneer in alternative legal and compliance services. We deliver a broad range of legal, regulatory and compliance solutions, supported by advanced technology, smart systems and specialist expertise.
Working closely with our Financial Services legal teams, we partner with clients to deliver complex regulatory, risk, compliance and transformation programmes across banking, payments, asset management, fintech and wider financial services sectors.
The Opportunity
We are supporting a leading Financial Services client with a large-scale remediation programme and are seeking experienced Remediation Analysts, Senior Remediation Analysts and Team Leads to join the project on an immediate basis.
The programme will involve the review and remediation of customer files, identification of documentation gaps, validation of regulatory requirements and support of wider risk and compliance objectives. We are particularly interested in candidates who have worked on previous remediation projects within banking or financial services environments and can quickly become productive in a fast-paced delivery setting.
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This is an excellent opportunity to join a high-profile programme where individuals will play a key role in ensuring regulatory obligations are met, customer records are maintained to the required standards and remediation activities are delivered within strict timelines.
Candidates must be available immediately and willing to attend the Reading office 2 days per week.
Key Responsibilities
- Conduct detailed reviews of customer files as part of regulatory and risk-driven remediation activities.
- Review and remediate customer records in line with regulatory requirements, internal policies and project guidelines.
- Identify missing, incomplete or inaccurate customer information and documentation.
- Perform customer outreach where required to obtain outstanding information and supporting documentation.
- Review and validate KYC, CDD and EDD records as part of remediation exercises.
- Assess customer risk profiles and ensure appropriate risk classifications are applied.
- Complete remediation actions within agreed service levels and project deadlines.
- Investigate discrepancies, exceptions and data quality issues across customer records.
- Conduct adverse media, sanctions and beneficial ownership reviews where required.
- Accurately document findings and maintain robust audit trails.
- Escalate complex cases, risks and regulatory concerns to appropriate stakeholders.
- Support quality assurance activities and address feedback where required.
- Work collaboratively with Operations, Compliance, Financial Crime and Project Management teams.
- Support MI reporting and project tracking activities.
- Contribute to process improvements and enhancement of remediation procedures.
- For Team Lead positions, oversee workflow allocation, quality control, stakeholder engagement and team performance management.
- For Senior and Team Lead positions, provide coaching and support to junior team members.
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Experience Required
- Demonstrable experience working on remediation projects within Banking, Financial Services or other highly regulated environments.
- Strong experience conducting customer remediation reviews, KYC refreshes, client file reviews or regulatory remediation activities.
- Previous involvement in large-scale remediation programmes is essential.
- Experience working on CDD, EDD, KYC, AML, customer outreach, onboarding remediation or data remediation projects.
- Strong understanding of financial crime regulations, AML frameworks and customer due diligence requirements.
- Experience identifying and resolving documentation gaps and data quality issues.
- Experience reviewing customer records and making risk-based decisions in line with regulatory and internal policy requirements.
- Proven ability to manage high volumes of cases whilst maintaining exceptional accuracy.
- Strong analytical, investigative and problem-solving skills.
- Excellent attention to detail and commitment to quality.
- Ability to work independently in a fast-paced project environment.
- Strong stakeholder management and communication skills.
- Experience working with multiple banking systems and case management tools.
- Previous QA, SME, Senior Analyst or Team Lead experience would be advantageous.
- Experience within Retail Banking, Commercial Banking, Wealth Management, Investment Banking or Financial Crime Operations environments is highly desirable.
- Must be available to start immediately.
- Must be able to attend the Reading office 2 days per week.
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