Agilent Technologies
Remote Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek – so they can do what they do best: improve the world around us. Learn more about us at www.agilent.com.
Join Us in Cheadle (Manchester, UK)
You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools.
Focusing on Gas Chromatography and Mass Spectrometry products, your goal will be to reduce customer downtime and identify repair strategies.
You will also be required to visit customer sites for installations, repairs, and scheduled services. The candidate must be very customer-focused, confident, flexible, and willing to go the extra mile to delight our customers.
What You’ll Do
- You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio.
- You will be part of a team of 15 remote technical engineers based in the head office in Cheadle.
- You will be responsible for remote troubleshooting on hardware, software, and applications.
- You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Bachelor, Master, or PhD in Chemistry or Life Science based discipline.
- Experience in chromatography techniques and mass spectrometry along with practical experience, preferably in a laboratory environment.
- Excellent communication and customer service skills.
- Excellent remote troubleshooting skills.
- A clearly demonstrated structured approach to work.
- The ability to organise and prioritise your workload effectively.
- A strong valuation of processes and the ability to follow them accordingly with strong attention to detail.
- The ability to set customer expectations and balance customer requirements with Agilent's business needs.
- Independent when working and excellent communication skills.
What We Offer
- Outstanding company culture and working environment.
- Career development opportunities.
- Competitive compensation and benefits package.
- Work-Life-Balance programs.
- Company pension scheme.
- Private health care.
- A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.
- We will make sure you get all the training and development opportunities you need to become the best in your field!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional Details
- This job has a full-time weekly schedule.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations.
- Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Travel Required
Occasional
Shift
Day
Duration
No End Date
Job Function
Services & Support
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location