VRS Recruitment
Remote Support Engineer
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About the Company
Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental, and healthcare.
Job Opportunity
We are looking for a Remote Service Engineer to join their team, providing first line technical support to customers across the UK & Europe.
Key Responsibilities
- Provide first point of contact for HPLC, GC-MS instrument repairs, resolving issues via telephone and video call
- For any escalated issues, work closely with the Field Service team, helping to organise site visits and bringing them up to speed on the instrument issues
- Travel on-site with the Field Service teams for installations and training
- Identify areas for process / product improvement
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Requirements
- BSc, MSc in a relevant Scientific field
- Experience troubleshooting & maintaining complex scientific instrumentation
- Knowledge of HPLC, GC, MS instruments and associated software
- A minimum of 2 years’ experience in a scientific or field service environment
- Comfortable with occasional travel (~20%)
- Excellent communication skills and ability to work well with customers in challenging situations
This is a great opportunity to step into the world of Field Service and join a team that will provide you with extensive support, training, and opportunities to grow your career.
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Keywords: Chromatography, Mass Spectrometry, HPLC, LC, GC, MS, GC-MS, LC-MS, single quad, triple quad, Waters, Thermo, Agilent, service engineer, FSE, remote support instrument technician, technical support, repair, maintenance, Scotland, Edinburgh, Livingston, VRS9529PC
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