Dexory
Remote Support Engineer - Night Shift
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Dexory
At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns, and grows together.
We're only interested in the best ideas, no matter where they're from.
About the Role
As a Remote Support Engineer, you will join our Client Operations team where you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams. You will play a crucial role in maximizing the efficiency and reliability of our robotic systems.
This will be a night shift operating over 6pm-6am; 4 days on and 4 days off.
Responsibilities
- Monitor the autonomous operation of robots that are deployed in the field
- Handle incoming alerts and manual interventions as they occur using teleoperation tools
- Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team
- Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability
- Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team
- Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Experience in a customer-facing technical support or helpdesk role with confidence in responding to customer enquiries, troubleshooting issues, and communicating solutions clearly to non-technical users.
- Proven experience in remote monitoring or helpdesk support; speaking to customers directly about technical issues.
- Proficiency in using monitoring and diagnostic tools and software.
- Excellent problem-solving skills and the ability to think quickly under pressure.
- Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment.
- Ability to work the night shift on a 4 on-4 off rota
- Experience with autonomous mobile robots is a plus
We Value
We value the right attitude, humility, and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.
Benefits
Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:
- Performance: High standards, outstanding results
- Impact: Big challenges, bigger results
- Commitment: All in, every time
- One team: One mission, shared success
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture, and our shared vision.
You will also receive:
- Private healthcare via Bupa with 24/7 medical helpline
- Life insurance
- Income protection
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Employee Assistance Programme - mental wellbeing, financial, and legal advice/support
- 25 holidays per year
- Full meals onsite in Wallingford
- Fun team events on and offsite, snacks of all kinds in the office
AAP/EEO Statement
Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We are unable to provide sponsorship or relocation for this role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills