Smedley Group
Remote Technical Support Assistant
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Job Title: Technical Remote Support
Location: Remote
About FAT Karting League:
FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organized racing environments where attention to detail, consistency, and teamwork are critical to success - on and off the track.
As a growing organization, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward.
Role Summary
We are looking for a competent assistant to remotely provide solutions, guidance, and advice for technical and operational queries raised during Karting events. You will need to support processes such as running battery health reports, completing checklists, and monitoring event status using bespoke systems. This is a weekend remote role working at least 2 weekends per month with our UK and US events.
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Key Responsibilities:
- Diagnosing and resolving kart reliability issues
- Diagnosing and resolving hardware issues affecting the operation of technical event equipment
- Diagnosing and resolving software issues
- Guiding the team through the late customer arrivals process
- Providing a response to regulatory queries
- Ensuring issue tickets are monitored and updated
- Assisting customers (via the Customer Experience Lead) in accessing FKL platform services
- To complete dedicated remote support processes such as running battery health reports, completing checklists, and monitoring event status
- Escalate issues to senior FKL team members, or the relevant 3rd party support, if there are issues that cannot be resolved
- To manage the event operations and guide the event teams on the completion of essential processes and procedures
- To record and monitor issues and resolutions to aid the continuous development of events
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Essential:
- Able to provide your own laptop, phone, and reliable high-speed internet connection
- Capable of working independently and remotely
- Process driven and guided by standardized procedures
- Logical problem solver
- Good IT proficiency
- Can work under pressure and prioritize issues
- Good communication and interpersonal skills
- Ability to guide, mentor, and support event staff in busy periods
- Ability to maintain good situational awareness with multiple events simultaneously
- Some technical knowledge of electric powertrains or go karts
- Data analysis skills
FAT Karting League is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, or sexual orientation. We strive to be a team that supports diversity in the workplace and promotes an inclusive culture in which all team members are respected, empowered, and valued.
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