Job Title: Removals Branch Manager

Our client, a specialist removals company, is currently looking for an experienced Removals Branch Manager to join their team.

Role Overview

As the Removals Branch Manager, you will be responsible for overseeing the daily operations of the removals branch, ensuring efficient service delivery, excellent customer satisfaction, and strong financial performance.

This varied role combines operational management, team leadership, logistics coordination, sales oversight, and financial responsibility.

Main Duties of the Branch Manager:

• Oversee all day-to-day branch activities, including domestic, overseas, and commercial removals.
• Plan and coordinate moving schedules, transport, and staffing requirements.
• Ensure all removals are completed efficiently, safely, and on time.
• Manage fleet usage, maintenance, and compliance.
• Recruit, train, and supervise drivers, removal crews, and office staff.
• Set performance targets and conduct regular staff reviews.
• Promote a positive and safety-focused working environment.
• Handle customer enquiries, quotations, and complaints.
• Ensure an excellent standard of service from the initial enquiry through to completion of the move.
• Build and maintain long-term relationships with private customers, clients, and corporate accounts.
• Drive branch revenue through local marketing and sales strategies.
• Prepare and follow up on quotations.
• Identify new business opportunities and potential partnerships.
• Manage branch budgets, operational costs, and profitability.
• Monitor key performance indicators, including revenue, margins, and job completion rates.
• Approve expenses and maintain effective control of operational costs.
• Ensure compliance with transport regulations, company policies, and health and safety requirements.
• Conduct risk assessments and ensure the safe handling of customers’ goods.
• Uphold FIDI and BAR compliance standards.