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Removals Move Manager
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Salary: Up to £30,000
Location: Cambridge
Position: Permanent, Full Time
Start Date: ASAP
Are you passionate about delivering outstanding customer service and looking to build your career with a leading name in the removals and relocation industry?
Our client is an award-winning Removals and Storage company with an excellent reputation for customer service and quality. Due to continued growth, they are looking for a proactive and organised Move Manager to join their successful team in Leeds.
This is an exciting opportunity for someone with a strong customer service background who enjoys managing multiple tasks, building relationships, and ensuring customers receive a first-class moving experience from start to finish.
What You'll Do
As a Move Manager, you'll take ownership of customer moves, coordinating every stage of the relocation process to ensure a seamless door-to-door service. You'll act as the main point of contact throughout the move, providing expert support while working closely with internal teams, overseas agents, and suppliers.
Main Responsibilities
- Manage customer moves from quotation acceptance through to successful completion
- Coordinate complete door-to-door removals services
- Deliver exceptional customer service in line with KPIs and contractual requirements
- Liaise with UK and international agent networks, service partners, and internal departments
- Monitor consignments and provide customers with regular updates throughout their move
- Build strong relationships with customers, ensuring a smooth and stress-free relocation experience
- Identify opportunities to maximise revenue through additional products and services
- Maintain accurate documentation and ensure compliance with company procedures
- Work collaboratively with colleagues to deliver an outstanding customer journey
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What You Need
- Previous experience within a customer service, account management, or coordination role
- Excellent communication skills, both written and verbal
- Strong organisational and multitasking abilities
- A proactive, positive, and customer-focused approach
- Confident using Microsoft Office, including Word, Excel, and Outlook
- Professional, reliable, and able to work effectively within a busy team
- Experience within the removals, relocation, or moving industry would be highly advantageous, although full training will be provided for the right candidate
Why You'll Love This Role
- Up to £32,000 salary
- Join an award-winning and highly respected removals business
- Full training and ongoing support
- Friendly, supportive, and collaborative team environment
- Genuine opportunities for career progression
- A varied role where no two days are the same
- The chance to make a real difference to customers during one of life's biggest milestones
Get help with your application
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If you're an organised, customer-focused professional looking to join a market-leading company with excellent career prospects, we'd love to hear from you.
How
If you have relevant experience, please get in touch today.
E: : 906
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Red Recruit specialise in Removals and Storage, Relocations, and Fine Art Shipping, Freight, and Logistics recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or Apply directly.
Keywords / alternative titles: Move Manager, Move Coordinator, Move Consultant, Moving Consultant, Removals Coordinator, Relocation Coordinator, Global Mobility Coordinator, Relocation Consultant, Removals Account Manager, Customer Service Coordinator, Client Services Executive, Customer Success Executive, Removals Customer Service Specialist, Move Customer Care, Relocation Administrator, Removals Project Coordinator
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