Renal Services Receptionist

An exciting opportunity has arisen for an enthusiastic, flexible, and motivated individual to join our Renal Unit Receptionist Team.

We are looking for a flexible person who is able to work 21hrs per week, to include rotating to work a Saturday.

You will be required to provide an efficient, effective, and friendly reception service to patients and visitors attending the Renal Unit, facilitating the delivery of a patient-focused service in accordance with Trust and Division requirements.

• Responsible for the day-to-day meeting and greeting of our patients and providing comprehensive clerical and administrative support to the multi-disciplinary team, whilst maintaining high standards within the working environment.
• Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
• Use patient administration system and other Trust Applications required supporting the patient’s pathway. Duties include checking and updating patient lists and using IT systems to accurately log all admissions, transfers, and discharges.
• Arrange outpatient clinic appointments for patients where necessary. When appropriate, arrange ambulance transport for patients.
• Responsible for dealing with all queries, either via telephone or face to face, promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients, and their relatives.
• Complete administration tasks, and undertake any typing as required, e.g., Diagnostic reports/clinic letters ensuring continuity of service is maintained – including filing, photocopying, fault reporting, completion of the admission/discharge book, GP and clinic letters, arrangement of patient follow-up appointments, ensuring tests/investigations are correctly completed.
• Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
• Administration support for Sister/Nurse-in-Charge/Senior Clinician may be required.