RAC
Renault Contact Centre Fleet Advisor
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Salary: Starting from: £24,175.96
Role: Full Time | Permanent
Hours: Monday-Friday | 8am-6pm - on a rotational shift basis
Location: Bescot | Fully Office Based
About The Role
Join the Renault Contact centre team as a Renault Fleet Advisor and help our Fleet customers get the support they need when it matters most. You'll take ownership of complex enquiries, including supporting customers whose vehicles are off the road, working closely with fleet customers, dealerships and internal teams to find solutions and minimise disruption to their business operations.
We're looking for a confident and customer-focused individual to act as a central point of support for Renault UK Fleet customers and dealerships. Working across a range of communication channels, you'll manage customer cases from first contact through to resolution, ensuring every interaction is handled professionally, efficiently and with empathy.
What You'll Be Doing
- Manage customer enquiries and escalations through to resolution.
- Support Renault Fleet and Affinity customers with a wide range of service-related queries.
- Act as a key point of contact for fleet vehicle off-road cases, working proactively with customers, dealerships, roadside assistance and internal teams to help get vehicles back on the road as quickly as possible.
- Communicate with customers and dealerships by phone, email, letter and social media.
- Build strong relationships with colleagues, fleet teams and dealerships.
- Resolve challenging situations professionally, fairly and with empathy.
- Monitor vehicle downtime and work with repair networks to minimise disruption for customers.
- Maintain accurate customer records and capture feedback within Renault systems.
- Develop knowledge of Renault UK products, services and processes to provide the best possible support.
- Work towards individual and team KPIs, quality standards and service goals.
- Support continuous improvement by sharing ideas and contributing positively as part of the team.
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What You'll Need
- Experience in a customer service, contact centre or customer support environment.
- Strong communication skills across phone, email and digital channels.
- The ability to manage difficult conversations calmly and professionally.
- Excellent attention to detail, administration and written communication skills.
- A positive, customer-focused approach and a genuine commitment to finding the right solution for every customer.
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The qualities that will help you succeed
You'll be someone who takes responsibility, works collaboratively and genuinely cares about the impact you have on customers and colleagues. You'll be keen to learn, open to new ideas and confident enough to challenge processes constructively when improvements can be made. Above all, you'll be trusted to do the right thing and committed to delivering exceptional service every day.
Why join us?
This is an opportunity to make a real difference to the experience of Renault UK's Fleet customers. You'll handle a varied range of cases, build valuable relationships across the business and develop specialist knowledge of Renault UK products, systems and services.
At the RAC, you'll be part of a supportive team where your ideas are valued and your development is encouraged. If you enjoy solving problems, building strong relationships and making a genuine difference to customers, we'd love to hear from you.
Apply today and help deliver an exceptional experience for every Renault UK customer.
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