Firebird Heating Solutions
Renewable & Boiler Product Support
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We’re Hiring: Renewable & Boiler Product Support
Firebird is seeking a motivated and technically minded individual to join our team in Newry, Northern Ireland.
This is a permanent, full-time position focused on responding to technical enquiries and providing excellent customer support across our renewable heating and boiler product ranges.
Key responsibilities:
- Respond to telephone and email enquiries relating to technical queries and customer support
- Provide sales support in relation to service issues
- Manage the daily closure of the customer query log and track queries through to completion
- Prepare weekly reports
- Update and maintain the job database
- Complete additional duties as assigned by the Manager
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What we’re looking for:
- Previous experience in plumbing, electrical work or renewable heating technology
- Knowledge or experience within the heating industry
- Excellent communication and administrative skills
- A valid driving licence
- A forklift licence would be an advantage
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The successful candidate will be supported in meeting the competency requirements of the position and completing any necessary training. Firebird is committed to supporting ongoing performance and professional development.
To apply, please email your CV to: eilish@firebird.ie
Or post your CV to: Firebird Shean House, 4C Derryboy Road, Carnbane Business Park, Newry, BT35 6FY
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