Zuno Tech Group
Customer Service Advisor - Renewables
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Renewables Callout Advisor – Leeds Office (Full-Time)
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts.
A proud partner with:
- E.on
- EDF Energy
- Worcester Bosch
- B&Q
- Tesla
- Rangers/Watford Football Clubs — and many others.
Backed by:
- Brookfield
- HomeServe Group
A team dedicated to empowering customers' homes and lives.
Zuno offers:
- A great team culture – Cross-departmental collaboration and regular team socials/annual parties.
- Market-leading tech platform – A dynamic team of developers constantly improving an award-winning system to support customers and engineers.
- Employee progression – Free training opportunities for career growth.
- Customer champions – An online empowering journey and a five-star support app throughout the product lifecycle.
- Award-winning products – Partnering with top manufacturers for Which? and Quiet Mark approved quality.
- Global backing – Proud to be part of Brookfield and the HomeServe Group.
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Job Summary
As a Renewables Callout Advisor, you will be the first point of contact for customers facing technical issues.
Your responsibilities include:
- Managing emergency callouts via admin systems and other channels.
- Coordinating with engineers.
- Ensuring smooth customer satisfaction.
Key Responsibilities
- Receive and manage technical callout requests via:
- Phone
- Online systems
- Assess emergency repairs based on urgency and safety.
- Promptly schedule and dispatch engineers.
- Provide clear, professional, and empathetic customer communication.
- Accurately log customer details and job statuses in systems.
- Offer basic troubleshooting advice.
- Collaborate between customers, engineers, and management for timely resolution.
- Monitor ongoing callouts and follow up with customers post-service.
- Identify recurring issues and customer feedback to recommend process improvements.
- Comply with health and safety policies.
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Qualifications & Skills
- Proven experience in customer service (technical background preferred).
- Basic understanding of:
- Solar
- Electric Vehicles (EV)
- Battery systems
- Heat Pumps
- Common faults (advantageous)
- Strong communication skills:
- Verbal
- Written
- Exceptional organisation:
- Multitasking under pressure
- Calm, professional demeanour in high-pressure or emergency situations.
- Proficiency in call management software.
- Problem-solving mindset with attention to detail.
- Flexibility:
- Work outside standard hours (on-call shifts as needed).
Benefits
- 30 days annual leave + public holidays
- Private medical cover (Aviva)*, after probation
- 4x salary Death in Service cover (Zurich)*, after probation
- Paid maternity pay (6 months after 1 year of service)
- Paid paternity pay (after 1 year of service)
- Salary sacrifice pension (6% matched)
- Ongoing training & development
- Social events
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