Howden
Renewals Adviser
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We are an award-winning specialist life and health Insurance broker. Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focused on getting to know exactly what our clients want from their insurance cover. Our continued growth has created several opportunities available across our Renewals Sales Team.
This is a fantastic opportunity for you if you are looking for a career within the financial services Industry and a fresh challenge. Excellent customer service is essential along with a drive to excel against targets. A problem-solving mindset is key to success in the role. Resilience to stay motivated despite rejections and facing challenging conversations is a must. Any previous sales experience would be beneficial but is not critical.
We offer full training and a structured career pathway to allow you to learn all about us, our products and ways of working. If you are in the retail industry, an alternative sales environment or have recently left education but believe you have the skills we are looking for, we would love to hear from you.
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Role
Responsibilities
- Manage a pipeline of Private Medical Insurance (PMI) policy renewals, ensuring clients are contacted in a timely and structured way ahead of their renewal date
- Maintain accurate client records and manage workload effectively across multiple systems
- Work to, and consistently achieve, daily and monthly Key Performance Indicators (KPI) including call activity, retention rates, conversion, and quality/compliance standards
- Take ownership of personal performance, actively seeking feedback and continuously improving call quality and outcomes
- Stay up to date with product knowledge, insurer changes, and market developments, applying this in every customer conversation
- Handle a high volume of inbound and outbound calls, along with email contact to confidently guide clients through their renewal options
- Identify opportunities to upsell or cross-sell additional products where this meets client needs
- Deliver clear, compliant advice in line with regulatory standards and Treating Customers Fairly (TCF) principles
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What we are looking for:
Requirements
- Motivation to succeed and a positive attitude towards working to targets
- A pro-active, customer-focused approach and genuine interest in helping people make informed decisions
- Confidence to suggest solutions that genuinely benefit the customer
- Resilience and determination when handling objections or challenging conversations
- High level of attention to detail and accuracy
- Strong organisational skills with the ability to manage tasks and deadlines
- Confident and professional communication skills, both verbal and written
- Willingness to learn new information and build technical knowledge through training
- Team-focused attitude with a willingness to share knowledge and best practice
- Confident using computer systems and following structured processes
Location: Ageas House - Gloucester
Hybrid - 3 days from home, 2 days in the office
Full time - 39 hrs per week
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