Natilik
Renewals Apprentice
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Role: Renewals Apprentice
Location: London EC2M 4YN, hybrid working (2-3 days per week in the office)
Supported by: Recurring Revenue Operations Lead
Qualification: Level 3 Business Administrator
Are you organised, a strong communicator, detail oriented and a team player? We have an exciting opportunity for an Apprentice to join our Sales function, working within our Renewals team to ensure the timely and accurate renewals of services for our key clients. This opportunity is a great starting point for somebody looking to build a career in Sales, Business Administration & Support, or Service Delivery, and many more areas...
The Renewals Apprentice
The Renewals Apprentice is responsible for the management of the entire renewal process. This includes; bringing together internal virtual teams, working with clients directly, managing internal systems to ensure data accuracy, working with vendors and partners, quote and proposal creation and negotiation, and all other activities. They're accountable for renewals being processed in an efficient and timely manner.
Main activities, tasks & duties in role
- Managing the renewal process: responsible for managing the renewal process from start to finish. They ensure that contracts are renewed on time and that clients are satisfied with the process.
- Responsible for articulating clearly & listening clearly whilst running the renewal kick-off meeting internally – ownership of note-taking & actions aligning.
- Work with virtual teams to create proposals and pricing options. Negotiates pricing with partners to ensure that the best possible pricing is obtained for the client.
- Responsible for forecasting renewal rates and revenue for the business. They use data analysis and client insights to predict renewal rates and help the business plan for future growth.
- Manages the renewal pipeline to ensure that contracts are renewed on time. They work with the virtual team to identify potential issues and address them proactively.
- Provides regular reports to the management team on renewal rates, revenue, and client feedback. Use these reports to identify areas for improvement and develop strategies to increase client retention.
- Responsible for building relationships with key client stakeholders responsible for renewals - provide client support by answering their questions, addressing their concerns, and providing assistance with their renewal process.
- Maintain accurate records in our systems.
- Analyses data related to renewal rates, client feedback, and revenue forecasts - use this information to help identify areas for improvement and develop strategies to increase client retention.
- Working with cross-functional teams, such as sales, design and client success, to coordinate efforts related to client renewals.
- Assisting the Account Manager and/or SDM in building and maintaining strong relationships with clients. This may involve participating in client meetings or calls and providing exceptional client service.
- Working towards a Level 3 Apprenticeship in Business Administration & Support.
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The Apprenticeship
This person will work towards achieving a Level 3 Apprenticeship in Business Administration & Support:
- 18 months on the job learning, followed by a 3-month EPA period
- Assessment during the Apprenticeship will consist of 50% project-based and 50% professional discussion
- Entry requirements include GCSE English (grade 9-4 (A*-C)) & Maths (grade 9-4 (A*-C))
How you will make an impact in role
- By utilising strong analytical skills and sound judgment.
- By being adaptable and proactive.
- Through meticulous organisation, and effective time management.
- Building and maintaining strong relationships with clients and internal teams.
- Excellent interpersonal skills.
- Promoting a collaborative environment.
- Being a supportive team player.
- Earning a Level 3 Apprenticeship qualification.
Why join Natilik?
- Join a warm, welcoming and supporting environment with a strong culture.
- Experience a varied role with exposure to many different parts of the business.
- Get your foot through the door of an organisation committed to developing its people's careers.
- Earn a recognised qualification whilst building essential skills for your careers.
- Receive opportunities for progression, promotion, and development.
Key qualities we're looking for
- Problem Solving & Judgment: The Renewals Manager is adept at analysing and resolving complex issues related to renewals processes. They can make informed decisions based on data, experience, and judgment, ensuring that problems are addressed efficiently and effectively.
- Adaptability & Initiative: The Renewals Manager demonstrates flexibility and a proactive attitude, adapting to changing circumstances and taking initiative to improve processes. They are quick to respond to new challenges and can implement changes to optimise renewal operations.
- Organisation: The Renewals Manager is highly organized, able to manage multiple renewal processes simultaneously. They maintain accurate records, ensure all necessary documentation is complete, and keep track of deadlines and renewal cycles.
- Time Management: The Renewals Manager excels in managing their time effectively, prioritising tasks to meet deadlines. They can balance urgent and long-term responsibilities, ensuring that all renewal activities are completed on time.
- Communication: The Renewals Manager possesses strong communication skills, both verbal and written. They can convey complex information clearly and effectively to team members, clients, and stakeholders, ensuring everyone is informed and aligned.
- Relationship Skills: The Renewals Manager builds and maintains strong relationships with clients and internal teams. They understand client needs and expectations, fostering trust and collaboration to ensure successful renewals.
- Interpersonal Skills: The Renewals Manager has excellent interpersonal skills, enabling them to interact positively with a wide range of individuals. They are empathetic, approachable, and skilled at managing relationships and expectations.
- Collaboration: The Renewals Manager works well with others across their team and other functions and promote a collaborative environment.
- Teamwork: The Renewals Manager is a team player who contributes to the success of the team. They support colleagues, share knowledge, and work towards shared objectives, ensuring that team efforts are coordinated and effective.
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Benefits you will receive
Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:
- 25 days annual leave (+ bank holidays) rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Competitive pension scheme
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after One year tenure)
- Medicash (Cashback Scheme)
- Retail discounts via Medicash
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after One year tenure)
- Cycle to Work Scheme
- Annual paid volunteering day
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
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