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About the Role
When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.
Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.
We’re officially Great Place To Work Certified™
Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work® UK | Great Place To Work® USA
About the opportunity 👇
Key Responsibilities
- Key point of contact for our customers with regard to their subscription and contract with us, managing a monthly subscription level, maintaining accurate usage levels, billing accurately and supporting our customers internally and externally to achieve their growth.
- Preparing renewals quotations, usage reports, and notifications.
- Proactively communicating with existing customers to negotiate T&Cs and issue renewal contracts.
- Identifying and initiating Up-sell and cross-sell opportunities within the CRM.
- Managing cancellation requests collaboratively with Customer Success to avoid churn.
- Escalating pain points to the Sales and Customer Success teams.
- Maintaining accurate and timely information in the CRM database.
- Building relationships both internally and externally.
- Commercial experience: Negotiation of prices, contract.
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Skills, Knowledge, and Expertise
- Solid experience in renewals or finance role in an IT/SaaS environment.
- Experience with Salesforce CRM is required.
- Intermediate to advanced skills in Excel, Word, and Outlook.
- Attention to detail and numerical accuracy.
- Strong communication skills, written and verbal.
- Previous exposure to upsell/upgrades is preferable.
- Self-motivated team player with a ‘can-do’ attitude.
- Ability to manage competing priorities and deliver to deadlines.
- Netsuite & Documotion experience would be useful.
Benefits
At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you.
Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance, and a wide range of discounts. Wherever you're based, you'll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond.
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Inclusion
At Exclaimer, inclusion is more than a policy - it’s part of who we are.
We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.
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