Natilik
Renewals Manager
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About Natilik
Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose. We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer solutions, services, platforms, applications, and expertise to help. We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on. We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders.
To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely:
- Caring deeply about our people
- Caring deeply about our clients
- Developing differentiated and valuable product, service, and solution offerings
- Driving operational success through our processes, systems, and methodologies and a mindset of continual improvement
- Continuing to grow organically and profitably
At Natilik we care about everyone as an individual, as a human being, not just as an employee, and try and treat people as such. An organisation that can align the performance, goals, beliefs, and values of its people to the business goals, beliefs, and values of the company can achieve amazing things! We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop, and grow as individuals and as teams. We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly, we know this is key to our people’s satisfaction at Natilik.
The Role: Renewals Manager
Supported by: Recurring Revenue Operations Lead
Location: Hybrid, 2 days per week in the office (Tuesday & Wednesday)
The Role
The Renewals Managers are responsible for the management of the entire renewal process. This includes bringing together internal virtual teams, working with clients directly, managing internal systems to ensure data accuracy, working with vendors and partners, quote and proposal creation and negotiation, and all other activities. Renewals Managers are accountable for renewals being processed in an efficient and timely manner. They also have a shared responsibility with Account Managers for bringing renewals in on time, on target, and with upsell where possible. We're looking for someone with great attention to detail, the ability to remain organised in a fast-paced environment, and a positive approach to providing sales support. A good level of numeracy and computer skills are also essential for this role.
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Main Duties, Tasks, and Responsibilities
- Managing the renewal process: responsible for managing the entire renewal process from start to finish. They ensure that contracts are renewed on time and that clients are satisfied with the process.
- Responsible for articulating clearly and listening clearly whilst running the renewal kick-off meeting internally – ownership of note-taking & actions aligning.
- Work with the virtual team to create proposals and pricing options. Negotiates pricing with partners to ensure that the best possible pricing is obtained for the client.
- Responsible for forecasting renewal rates and revenue for the business. They use data analysis and client insights to predict renewal rates and help the business plan for future growth.
- Manages the renewal pipeline to ensure that contracts are renewed on time. They work with the virtual team to identify potential issues and address them proactively.
- Provides regular reports to the management team on renewal rates, revenue, and client feedback. Use these reports to identify areas for improvement and develop strategies to increase client retention.
- Responsible for building relationships with key client stakeholders responsible for renewals - provide client support by answering their questions, addressing their concerns, and providing assistance with their renewal process.
- Maintain accurate records in our systems.
- Analyses data related to renewal rates, client feedback, and revenue forecasts - use this information to help identify areas for improvement and develop strategies to increase client retention.
- You will work with cross-functional teams, such as sales, design, and client success, to coordinate efforts related to client renewals.
- You will assist the Account Manager/SDM in building and maintaining strong relationships with clients. This may involve participating in client meetings or calls and providing exceptional client service.
Qualities and Skills
To deliver in your role, we expect the following skills, abilities, knowledge, and experience:
- Problem Solving & Judgment: The Renewals Manager is adept at analysing and resolving complex issues related to renewals processes. They can make informed decisions based on data, experience, and judgment, ensuring that problems are addressed efficiently and effectively.
- Adaptability & Initiative: The Renewals Manager demonstrates flexibility and a proactive attitude, adapting to changing circumstances and taking initiative to improve processes. They are quick to respond to new challenges and can implement changes to optimise renewal operations.
- Organisation: The Renewals Manager is highly organized, able to manage multiple renewal processes simultaneously. They maintain accurate records, ensure all necessary documentation is complete, and keep track of deadlines and renewal cycles.
- Time Management: The Renewals Manager excels in managing their time effectively, prioritising tasks to meet deadlines. They can balance urgent and long-term responsibilities, ensuring that all renewal activities are completed on time.
- Communication: The Renewals Manager possesses strong communication skills, both verbal and written. They can convey complex information clearly and effectively to team members, clients, and stakeholders, ensuring everyone is informed and aligned.
- Relationship Skills: The Renewals Manager builds and maintains strong relationships with clients and internal teams. They understand client needs and expectations, fostering trust and collaboration to ensure successful renewals.
- Interpersonal Skills: The Renewals Manager has excellent interpersonal skills, enabling them to interact positively with a wide range of individuals. They are empathetic, approachable, and skilled at managing relationships and expectations.
- Collaboration: The Renewals Manager works well with others across their team and other functions and promote a collaborative environment.
- Teamwork: The Renewals Manager is a team player who contributes to the success of the team. They support colleagues, share knowledge, and work towards shared objectives, ensuring that team efforts are coordinated and effective.
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Experience
- Experience in an Administration type role where you’re liaising with clients and stakeholders.
- Able to independently manage deadlines and produce accurate work.
- Success in building strong relationships with clients and cross-functional teams alike.
- Experience analysing data and solving complex problems through informed decision-making.
How You Will Make an Impact
- By utilising strong analytical skills and sound judgment.
- By being adaptable and proactive.
- Through meticulous organisation, and effective time management.
- Building and maintaining strong relationships with clients and internal teams.
- Excellent interpersonal skills.
- Promoting a collaborative environment.
- Being a supportive team player.
Benefits
Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:
- 25 days annual leave (+ bank holidays) rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Competitive pension scheme
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after One year tenure)
- Medicash (Cashback Scheme)
- Retail discounts via Medicash
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after One year tenure)
- Cycle to Work Scheme
- Annual paid volunteering day
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
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