Renewals Sales Administrator

Location: Sheffield - 3 days in office
Contract: Permanent

The Opportunity

We are supporting a well-established, growing technology services business as they look to appoint a Renewals Administrator to join their commercial support team.

This is an excellent opportunity for someone who enjoys working in a fast-paced, customer-focused environment and has strong administration and organisational skills. The role is focused on managing customer renewals, supporting recurring revenue and working closely with internal teams to ensure a smooth customer experience.

You'll be responsible for coordinating renewal activity, preparing quotations, maintaining accurate records and ensuring contracts are renewed on time.

Key Responsibilities

• Manage and track customer contract and service renewals.
• Prepare accurate renewal quotations and obtain pricing where required.
• Liaise with customers regarding upcoming renewals and related queries.
• Work closely with Account Managers and internal teams to progress renewal opportunities.
• Maintain accurate CRM records and renewal documentation.
• Follow up outstanding quotations and customer responses.
• Support the processing of renewal orders and associated administration.
• Monitor upcoming deadlines and provide regular renewal updates.
• Escalate potential retention risks or issues where appropriate.
• Provide wider sales support cover during busy periods or annual leave.