HM Revenue & Customs
Rent Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Birmingham, Bristol, Nottingham, Southampton
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC.
HMRC Valuation Office are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
Job Description
Role Overview
Here at HMRC Valuation Office (VO), we provide a wealth of property related services to the public and this role represents the perfect opportunity to start an exciting career in delivering those services.
In this role, the post holder will have the opportunity to represent the VO on regular visits to lettings agents and landlords for the purpose of collecting rental information. Rent Officers have 3 main functions: the Registration of a Fair Rent, rental valuations for Housing Benefit purposes and research and acquisition of a representative sample of residential lettings information.
The successful candidate will support a Hub Manager and work alongside other colleagues locally and nationally. They will have the opportunity to work flexibly and adapt regularly to changing priorities within a wide geographical area. Once your training is complete, you will benefit from the flexibility to manage your own time and workload to help you achieve a great work-life balance.
The Rent Officer role provides the successful candidate with an opportunity to learn more about and start a career in the world of property and valuation. You will develop strong interpersonal and people engagement skills and build strong relationships with our external partners, contributing to our reputation with the public.
Key Responsibilities
The successful candidate will:
- Conduct regular visits to lettings agents and landlords for the purpose of collecting lettings information, present the benefits associated with the provision of the information to maximise the success of the visit.
- Inspect properties for the purposes of Housing Benefit or Fair Rent Act determinations.
- Schedule collection activities / write up reports using market feedback gathered from data sources.
- Understand and apply relevant Data Protection guidance to day-to-day data processing and dealing with issues associated with data protection legislation, addressing any concerns agents or landlords have.
- Be involved with the production of Local Housing Allowance rates using the application of knowledge and understanding of guidelines, policy, precedent and law to ensure that results produce a representative view of the relevant lettings market. Comply with established guidelines as required.
- Carry out telephone, email and writing based activities. This can include calling landlords for the collection of data and identify and responding to housing benefit, fair rent and LHA enquiries.
- For Office of National Statistics (ONS) outputs: conduct monthly quality assurance processes to account for errors and exceptions within the established timeframes.
- Input lettings information using VO Rent Officer applications.
- Determine valuations for Housing Benefit purposes in accordance with legislation and Housing Benefit regulations.
- Register Fair Rents under The Rent Act 1977.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Rent Officers must be able and willing to travel. Once trained, you will be expected to travel to property inspections and site visits across your area on a regular basis, alongside a blend of attendance at the office and working from home.
It should be noted that for posts outside London, Rent Officers may be required to cover large geographical areas.
The Successful Candidate Will
- Conduct regular visits to lettings agents and landlords for the purpose of collecting lettings information, present the benefits associated with the provision of the information to maximise the success of the visit.
- Inspect properties for the purposes of Housing Benefit or Fair Rent Act determinations.
- Schedule collection activities / write up reports using market feedback gathered from data sources.
- Understand and apply relevant Data Protection guidance to day-to-day data processing and dealing with issues associated with data protection legislation, addressing any concerns agents or landlords have.
- Be involved with the production of Local Housing Allowance rates using the application of knowledge and understanding of guidelines, policy, precedent and law to ensure that results produce a representative view of the relevant lettings market. Comply with established guidelines as required.
- Carry out telephone, email and writing based activities. This can include calling landlords for the collection of data and identify and responding to housing benefit, fair rent and LHA enquiries.
- For Office of National Statistics (ONS) outputs: conduct monthly quality assurance processes to account for errors and exceptions within the established timeframes.
- Input lettings information using VO Rent Officer applications.
- Determine valuations for Housing Benefit purposes in accordance with legislation and Housing Benefit regulations.
- Register Fair Rents under The Rent Act 1977.
Rent Officers must be able and willing to travel. Once trained, you will be expected to travel to property inspections and site visits across your area on a regular basis, alongside a blend of attendance at the office and working from home.
It should be noted that for posts outside London, Rent Officers may be required to cover large geographical areas.
Person specification
The successful candidate will be keen to learn more about property and valuation. They will be a confident decision maker and someone who relishes managing their own workload and responsibilities. We are looking for a resourceful individual with a strong desire to complete tasks to a high standard and in an efficient manner.
Essential Requirements
- Have an interest in and desire to learn more about property and valuation.
- Be able to communicate clearly both verbally and in writing, with the ability to use Microsoft Word, Excel, and Outlook to deliver such communications.
- Strong organisational skills to manage a diverse workload and deliver to objectives and deadlines.
- Self-motivated, flexible, and prepared to work across a range of duties autonomously and with others in a team environment.
- Be customer focused and have strong customer service skills.
- Able to comply with established guidelines and policies as required.
- Full UK driving license.
- Willingness to travel on a regular basis. You may be required to cover large geographical areas.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Criteria
- Experience of working in the property sector.
Licences
A full UK Driving Licence is essential to this role. However, if you are considered disabled under the Equality Act 2010 and do not hold a full driving license, we will consider your application. Please contact resourcingteamvo@hmrc.gov.uk before you start/submit your application with your details to discuss this further.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days, and a Civil Service Pension with an average employer contribution of 28.97%.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn, and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, and Experience.
How To Apply
If you can meet our person requirements above, we are keen to hear from you.
To apply for this post, you must complete an online application with the following:
- A CV setting out your Job History, Skills, and Experiences.
- A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the ‘Essential Requirements’ and ‘Person Specification’ outlined in the advert when providing your answer.
Sift - 22nd September 2026
We will assess you on your CV and Personal Statement.
Should there be a large number of applicants, an initial sift will be made on Personal Statement against the lead essential criteria: Have an interest in and desire to learn more about property and valuation.
Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
Interviews (W/C 12th October 2026)
Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.
Interviews are currently taking place using Microsoft Teams Video. We will provide more detail
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills