Green Bridge Community Housing
Rent Revenue & Accounts Officer
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Location: Sheffield
Salary: £29,000 to £34,000 per annum
Green Bridge Community Housing is looking for a detail-focused and organised Rent Revenue & Accounts Officer to join our Finance Team.
This role is responsible for managing rent accounts, monitoring rental income, and reconciling payment data to ensure accurate financial records. You will work closely with colleagues across the organisation, residents, and external partners to help maintain effective income collection while providing a supportive and person-centred approach.
Key Responsibilities
Reconciliation and Financial Control
- Monitor resident accounts to ensure rent payments are received.
- Identify non-payment, monitor rent arrears, and take appropriate action.
- Investigate and resolve payment discrepancies.
- Agree realistic repayment arrangements and monitor compliance.
- Manage persistent arrears where appropriate.
- Contact residents regarding outstanding balances by telephone, email, and letter.
- Carry out audits to ensure compliance with financial procedures and internal controls.
- Verify payments for new residents.
- Update and reconcile financial transaction spreadsheets.
Resident and Stakeholder Liaison
- Build positive professional relationships with residents.
- Work closely with Housing Officers and Supported Accommodation Officers to resolve rent issues and ensure payments are made correctly.
- Liaise with local authorities, Housing Associations, commissioners, and benefit teams regarding payment issues.
- Support residents in understanding their rent accounts and payment responsibilities.
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Income Collection
- Maximise rental income while maintaining a supportive and person-centred approach.
- Monitor expected versus actual rental income.
- Ensure direct debits, standing orders, and other payment methods are operating effectively.
- Process authorised rent refunds.
- Reconcile rental income against rent accounts in a timely manner.
Reporting
- Produce regular reports for the Head of Finance and Directors, including:
- Rent arrears and collection rates.
- Aged debt analysis.
- Housing Benefit and Universal Credit income.
- Income forecasts.
- Payment reconciliations.
Person Specification
Essential
- Minimum 1 to 2 years' experience in a finance, transactional accounts, or rent accounting environment.
- Basic understanding of double entry bookkeeping and balance sheet reconciliations.
- Strong Microsoft Excel skills, including VLOOKUPs, pivot tables, and data manipulation.
- Educated to A Level standard (including Maths) or an equivalent Level 3 business or finance qualification.
- Excellent attention to detail with the ability to work to weekly and monthly deadlines.
- Strong analytical, organisational, and communication skills.
- Empathy and professionalism when supporting vulnerable people.
- A full UK driving licence and access to your own vehicle, as occasional travel may be required.
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Desirable
- Experience working within UK social housing, including a Housing Association or Local Authority.
- Knowledge of Universal Credit, Housing Benefit, and the Social Housing Rent Standard.
- Studying towards AAT, ACCA, CIMA, or an equivalent professional qualification.
How to Apply
To apply for this role, please complete the application form on our website and upload both of the following:
- Your CV
- A cover letter explaining why you're interested in the role and how your skills, experience, and qualities meet the requirements of the role.
When writing your cover letter, please use the job description and person specification to demonstrate how your experience matches what we're looking for.
Please note: Applications must include both a CV and cover letter to be considered. Applications close at 12:00pm on Tuesday 15th September.
Please Note: We do not provide UK visa sponsorship. All applicants must have the permanent right to work in the UK at the time of application.
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