East Midland Shared Services
Rent Support Officer NCCHS
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Role: Rent Support Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday between the hours of 8:00am – 5:00pm
Worker Type: Hybrid Worker
Salary: Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) per annum – pay award pending
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other offices including Loxley House (NG2 3NG), as needed.
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
We are looking for a compassionate and proactive Rent Support Officer to join our Rent Support Team within Nottingham City Council Housing Services. In this vital role, you will work closely with tenants to help them sustain their tenancies, improve financial wellbeing and access the support they need to thrive.
You will provide clear, accurate advice on rent arrears and welfare benefits, carrying out comprehensive benefits checks and completing applications such as Universal Credit, Discretionary Housing Payments and Council Tax Support. You will support tenants with mandatory reconsiderations and appeals, help maximise income, reduce debt and build financial capability.
Working with changing welfare legislation, you will manage a varied caseload, maintain detailed records and undertake home visits where required. You will liaise with the Department for Work and Pensions and partner organisations to resolve complex or safeguarding-related issues, and identify eligibility for grants or one-off support, making referrals as appropriate. You will also signpost and support tenants into training or employment opportunities.
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This role suits someone who values inclusion, partnership working and person-centred support, and is committed to making a positive difference to people’s lives.
About You
The ideal candidate will have:
- Recent experience of advising on Universal Credit and legacy benefits
- An understanding of Housing Law and rent collection
- Ability to interpret complex information and convey it in a way that is understandable to tenants
- Effective written and oral communication skills through a variety of channels, including telephone, face to face and in writing
- Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times.
- Ability to effectively organise and use your initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner.
- Be an active member of the wider team, acting and supporting colleagues in a collaborative way and to promote best practice across the team
You can find the job description for this post here.
Please ensure you demonstrate clearly how you meet the 7 requirements in your CV & supporting document.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.
Closing Date: 14 June 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview date: 7 July 2026 (please note this is subject to change).
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
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If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.
If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.
We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.
We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.
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