Ayvens
Rental FLEX Executive
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Ayvens Flex Operations Manager
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Rental Operations incorporates operational management of the Flexible short-term rental channel alongside management of third-party rental provision to Ayvens customers (predominantly Corporate non-regulated customers). Working in conjunction with the Commercial team there is also shared responsibility of proposition and influence within sales areas.
Your Role and Responsibilities
- Responsible for Ayvens Flex operational and administrative tasks
- Responsible for maximizing customer experience and product performance for Ayvens Flex interactions
- Work as a team member to cover all aspects of the Ayvens Flex team’s work as needed to promote and manage the product
- Responsible for the response to incoming bookings and requests for Ayvens Flex vehicles working to Ayvens Flex response SLAs.
- Manage customer enquiries and queries to find solution to customer needs within Ayvens Flex product boundaries including in-life incidents.
- Responsible for managing customer credit applications, account set ups, and payment set ups as required for Ayvens Flex.
- Arrange for collection of vehicles in line with off-hire SLAs.
- Ensure correct booking details, quality standards for vehicle deliveries and customer interactions for Ayvens Flex.
- Support account managers and CS teams by acting as product subject matter expert to promote understanding and performance of product and support to ad hoc customer requests.
- All aspects of fleet administration covered to support performance of Ayvens Flex
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Skills and Experience
- Experience in a rental operational environment.
- Experience in direct customer facing role.
- Valid UK Driving License
- Demonstrates a proven track record of administration, customer service and fleet management including de-fleet assessment.
- Good commercial and financial awareness
- Experience of analysis and reporting
- Experience in delivering high levels of customer service & problem resolution
- Experience of actively participating in a team environment, whilst demonstrating the capability to work independently
- Fluent in business English Language – written and verbal
- Working knowledge of core Microsoft applications (Word, Excel & PowerPoint)
What we offer
Rewards & Financial Benefits
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
Health & Wellbeing
- Life Assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
Workplace & On‑Site Facilities
- Free parking
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!
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Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
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