M Group
Rental Manager
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Job Description: Rental Manager
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
What will you be doing?
As a Rental Manager, you will lead the day-to-day management and performance of our internal rental operation, ensuring plant & vehicle requirements are fulfilled efficiently, accurately and within agreed service levels. You will be responsible for maximising utilisation and revenue from the owned commercial fleet, plant and equipment, reducing unnecessary external hire costs, and delivering an outstanding service to internal customers.
Reporting to the National Rental Operations Manager, you will manage a team of Rental Controllers, Optimisation Controllers and Transport & Logistics Supervisors driving performance, developing capability and ensuring operational excellence across the business. Working closely with Asset Management, Logistics, Workshops, Finance, Insurance and Business stakeholders, you will play a key role in shaping and improving our rental operations.
Key Responsibilities
- Lead and develop the Rental team, ensuring high standards of customer service, compliance and performance.
- Manage all on-hire, off-hire, extension, transfer and exchange activity, ensuring requests are processed accurately and within agreed timescales.
- Drive optimisation by maximising utilisation of owned assets and reducing avoidable external hire expenditure.
- Forecast plant & vehicle demand and resource requirements to ensure availability aligns with business needs.
- Deliver and exceed rental revenue and utilisation targets through effective operational management and commercial decision making.
- Oversee financial controls including invoicing, purchase orders, rate reviews, reconciliations and dispute resolution.
- Produce and analyse KPI and management information reports, implementing improvement plans where required.
- Act as the escalation point for rental desk queries, customer issues and vehicle availability challenges.
- Drive continuous improvement initiatives across rental processes, systems and controls.
- Build and maintain strong relationships with M Group business leads and key stakeholders to support operational success.
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What You'll Bring
- Significant experience within Plant or Fleet rental, operations or asset management.
- Proven experience leading and developing operational or customer service teams.
- Experience managing asset utilisation, rental revenue, external hire expenditure and operational KPIs.
- Strong financial awareness with experience managing P & L, reconciliations and invoice controls.
- Excellent communication and stakeholder management skills with the ability to influence and build strong relationships.
- Strong analytical and organisational skills with a focus on accuracy and continuous improvement.
- Proficient IT skills including Microsoft Office and fleet rental management systems such as Key2, InspHire or similar platforms.
- Full UK Driving Licence and willingness to travel as required.
What's in it for you?
- 25 days' annual leave plus statutory holidays.
- Discretionary annual bonus.
- Company car and fuel card with a range of EV and hybrid vehicles to choose from.
- Contributory Pension Scheme.
- Life Assurance.
- Access to our Employee Assistance Programme.
- Cycle to Work Scheme.
- Access to a wide range of discounts and special offers through our online rewards platform.
- Private Healthcare
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
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About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet.
- We’re open and seek new and better ways of exceeding expectations.
- We’re together and as one team; the whole is greater than the sum of the parts.
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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