Hygiena
Repair Centre Technician (m/f/d)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Hygiena Repair Centre Engineer
Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!
Who We Are
We create innovative diagnostics for a healthier world. As representatives of the One Health approach, we are convinced that the health of humans, animals and the common environment are interconnected. Specializing in food safety throughout the value chain, we develop, distribute, and improve rapid molecular tests and analysis tools. Our solutions are reliable, easy to use and correct – to make the world a safer place.
General Description
The Repair Centre Engineer is responsible for the diagnosis, repair, calibration, maintenance, and lifecycle management of Hygiena diagnostic instruments, with a primary focus on the EnSURE Touch and SystemSURE product platforms. The role ensures that instruments are serviced efficiently, accurately, and in compliance with quality and regulatory requirements to support customer satisfaction and business objectives.
Working within the Technical Service function, the Repair Centre Engineer is accountable for maintaining high standards of repair quality, documentation accuracy, inventory control and repair centre operations, whilst providing technical expertise and support to internal stakeholders and customers. The role contributes to operational excellence through effective troubleshooting, process improvement, and adherence to Hygiena’s quality management system.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
Instrument Repair & Maintenance (Primary Focus ~50–60%)
- Perform diagnostics, troubleshooting, repair, and preventive maintenance on instruments, especially:
- EnSURE Touch
- SystemSURE Plus
- EnSURE / Innovate (as applicable)
- Execute repairs in accordance with manufacturer SOPs and quality standards
- Conduct calibration and functional verification before release
- Support hardware, firmware, and system-level troubleshooting
- Ensure all devices meet performance and quality requirements prior to shipment
Repair Center Operations & Device Flow (~10–20%)
- Manage incoming and outgoing instruments between customers, service centers, and partners
- Perform:
- Incoming goods inspection
- Return inspection and failure assessment
- Prepare instruments for redistribution or replacement
- Support repair center workflow optimization and turnaround time targets
Documentation & System Tracking (~10–15%)
- Create and maintain repair records, service reports, and calibration documentation
- Ensure accurate tracking in:
- CRM systems
- ERP systems (e.g., Navision)
- Maintain traceability of instruments and repair history
- Prepare quality-relevant documentation (QM protocols)
Spare Parts & Inventory Management (~10–15%)
- Manage spare parts inventory and consumption tracking
- Conduct cycle counts and ensure system accuracy
- Initiate procurement requests for required parts
- Control stock issuance for repairs and service activities
Customer & Technical Support (~5–10%)
- Provide technical support and remote troubleshooting to internal teams and customers
- Support complaint handling and root cause analysis
- Deliver clear feedback to service, QA, and product teams
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Quality & Compliance
- Ensure compliance with:
- Internal SOPs
- Quality Management System (QMS)
- Regulatory and safety requirements
- Maintain a high standard of documentation accuracy and audit readiness
Scope of Work (Your Requested Focus)
- Primary ownership of repair center activities for EnSURE Touch and SystemSURE systems
- Ensure:
- High repair quality and consistency
- Accurate system tracking and documentation
- Efficient turnaround times
- Act as technical expert for ATP luminometer platforms
Qualifications
Soft Skills and Competencies
- Strong analytical and problem solving capability.
- High attention to detail and document accuracy.
- Good interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Analytical mindset, comfortable with data collection and reporting.
- Strong communication skills and customer-oriented mindset.
Technical Skills
- Strong electrical and mechanical troubleshooting skills
- Experience with: Diagnostic instruments: Calibration and testing procedures.
- Familiarity with CRM/ERP systems (e.g., Navision).
Development Opportunities
- Opportunity to gain hands-on experience in facilities management, health & safety, and operational excellence.
- Exposure to process improvement projects and potential for professional development (e.g., Lean, H&S qualifications).
- Career progression pathway to Facilities & Operational Excellence Manager or specialist H&S/CI roles.
Working Conditions
- Primarily repair centre/office based on site
- Limited travel (if required for training or support)
- Standard technical service and laboratory equipment environment.
We can only accept application documents in ENGLISH.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location