Finisterre
Repair Technician
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About the Role
We have an exciting opportunity for a Repairs Technician to join us in our St Agnes store! As a key ambassador for our Lived & Loved program, you will be responsible for repairing Finisterre clothing and hardware, contributing to our circularity initiatives. This role requires a self-motivated individual who thrives in a fast-paced workshop and possesses a passion and the skills for craftsmanship.
Key Responsibilities
Technical
- The capability to assess an item for repair and stabilize the issues.
- An expertise in darning, zip replacements, and patching insulated and woven garments. The ability to deconstruct and reconstruct items.
- Skilful use of an industrial flatbed sewing machine, knowledge of relevant sewing attachments, and when to use them in accordance with fabrics and hardware.
- Competent knowledge of hardware fixings, toggles, zip sliders, snaps, etc.
- An understanding of color, which tones are well suited, and the visual story of color.
- Ensuring repairs are of an exceptional standard. Attention to detail is imperative.
Customer Experience
- Ensuring excellent customer service communication with each customer interaction.
- Meeting and greeting our repair customers in store. To be enthusiastic and knowledgeable about why we repair, how we repair, the history of Finisterre repair, and communicating this with our customers, in line with Lived & Lived standards.
- Understanding customer needs and responding in a timely and efficient manner by phone, email, or in person.
Workshop Coordination
- To look after the workshop in line with Lived and Loved department standards.
- Liaising with the Head of Repair to respond to urgent needs for the smooth running of the London Repair Workshop.
- Ensuring all machinery is kept in good working order. To inform the Head of Repair of any issues.
- Liaising with HQ Repairs to ensure the fabric library is kept seasonally stocked. Supplemented by ordering any hard-to-acquire fabrics from a list of approved online fabric stores.
- Ordering all hardware and liaising with Repairs HQ to ensure stock is replenished.
- Liaising with HQ Repairs weekly to relay any issues, improvements, and moments.
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What You’ll Bring to Finisterre
- A passion and competence in garment repair.
- Ability to work independently and to deadlines.
- Trained and experienced in the use of industry-level sewing machinery.
- Proven experience in visible and invisible repair techniques.
- Proven experience in hand sewing, machine sewing, repairing, deconstruction, and reconstruction of garments in woven and technical fabrics.
- Experience and competence in all types of zip replacements.
- Competent in using stock systems, previous experience of Shopify desirable.
- Excellent customer service, both written and verbal. Experience communicating with customers in a retail setting is an advantage.
- A strong commitment to learning about the key skills, deliverables, and challenges of Lived & Loved Repairs, and to delivering continuous improvement.
- A willingness to own and drive your personal development plan and open to asking for and accepting feedback on performance. Thrives on positive change.
- Commitment to inclusivity, equality, and social and environmental sustainability.
- Passion, energy, and aspiration in line with Finisterre values, products, brand, and customers.
- Excellent interpersonal skills and ability to work in a team.
- This role will require a level of flexible availability and will be required to work some weekends.
- Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.
What You’ll Receive from Finisterre
We are offering a part-time 22.5 hours/3 days, fixed-term contract, based at our Headquarters at Wheal Kitty, St Agnes, Cornwall. We’ll invest in you with a salary of £16,200 (calculated on a pro-rata basis to a full-time equivalent of £27,000).
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But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:
- 25 days holiday per year, plus up to 8 UK bank holidays (pro-rata for part-time employees)
- Additional holidays for length of service
- Your birthday day off
- Up to 3 days of paid volunteering – we will support you in giving back to communities and causes
- A discretionary bonus scheme, based on company performance
- An enhanced pension scheme with Scottish Widows
- 60% product discount for personal and gift use
- 30% Friends and Family product discount
- Enhanced Family Leave policies to support you in growing your family
- Life assurance with access to an online wellbeing platform, which includes an employee assistance program, virtual GP appointments, digital gym, and a range of perks
- Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
- Regular company and team social events
- Various discounts from our B Corp community
- Access to our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
- An hour to spend in or by the sea every Tuesday followed by a Sea Tuesday company-wide meeting.
- And so much more!
Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity.
Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
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