SettleParadigm
Repairs Administrator
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Repairs Administrator
Salary: £30,571 plus excellent benefits
Location: Wooburn Green, High Wycombe
Hybrid working: Two days per week in the office, three days per week working from home
Contract: Permanent
Hours: 37 per week
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high-quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger, we’ve brought together shared values, skills, and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
About the role
We are looking for two Repairs Administrators to provide efficient administrative support across our repairs service. You will play a key role in maintaining accurate records, supporting case management, processing documentation and ensuring residents receive clear and timely updates about their repairs.
You will work closely with Repairs Co-ordinators, Contract Co-ordinators, operational teams, and contractors to ensure repair orders, follow-on works, and case files are managed effectively. You will also support performance reporting, data quality, and compliance activities, helping us deliver a responsive, well-organised, and resident-focused repairs service.
Key responsibilities
Repairs administration
- Provide administrative support across the repairs service
- Create and maintain accurate records within housing management and repairs systems
- Process repair orders, follow-on works, and associated documentation
- Update repair records following operative and contractor feedback
- Ensure all repair information is recorded promptly and accurately
Customer support
- Respond to resident enquiries relating to repairs and appointments
- Provide routine updates to residents on behalf of operational teams
- Assist residents with appointment confirmations, rearrangements, and enquiries
- Ensure all communication is professional, accurate, and customer-focused
Case and complaint support
- Support Repairs Co-ordinators with administration of complex repair cases
- Maintain case files and ensure documentation is complete and up to date
- Assist with complaint responses by gathering information and supporting case tracking
- Monitor action logs and follow up outstanding administrative actions
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Contractor administration
- Support Contract Co-ordinators with contractor administration processes
- Raise purchase orders in line with procedures
- Process invoices and supporting documentation
- Maintain contractor records and information systems
- Support administration of contractor performance information
Performance and data management
- Produce routine reports and performance information
- Monitor outstanding actions and highlight overdue tasks
- Support data validation to ensure reporting accuracy
- Assist with service audits and information requests
Compliance and governance
- Maintain records in accordance with data protection requirements
- Maintain document management systems and filing structures
- Support compliance monitoring through accurate record keeping
- Ensure documentation is stored and retained in line with organisational requirements
Team support
- Provide administrative support for meetings, performance reviews, and operational activities
- Coordinate correspondence and team communications
- Support service improvement initiatives
- Assist colleagues during periods of high demand
About you
Experience
- Experience working in an administrative, customer service, housing, repairs, or maintenance environment
- Experience handling customer enquiries, appointments, or work orders
- Experience liaising with colleagues, contractors, or operatives
- Experience managing a varied workload and meeting deadlines
- Experience maintaining accurate records and using IT systems for administration or case management
Knowledge
- Understanding of customer service principles and the importance of keeping residents informed
- Basic understanding of responsive repairs, appointments, or scheduling
- Awareness of data protection and confidentiality requirements
- Awareness of health and safety, safeguarding, damp and mould, complaints, or disrepair matters
- Awareness of service performance measures such as overdue jobs, completion times, and right-first-time delivery
Skills
- Strong attention to detail
- Good communication skills with a customer-focused approach
- Good organisational skills and ability to prioritise tasks
- Ability to work collaboratively with repairs, customer service, and contractor teams
- Confident using Microsoft Office, Outlook, and relevant housing or repairs systems
- Ability to identify missing information, follow up actions, and escalate issues
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Other
- Able to follow procedures and use initiative
- A flexible and supportive team player
- Level 2 or Level 3 qualification in business administration, customer service, housing, or related discipline, or equivalent experience
- Willingness to undertake relevant training and development
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £30,571 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
- 37 hours
- Monday - Thursday 09:00 - 17:30
- Friday 09:00 - 17:00
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community, and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 17th September, 2026.
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
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