Role Overview

We are looking for a proactive and detail-focused Repairs Administrator to join our team in Blackburn. In this role, you will support the smooth running of our Repairs function. This vital role provides administrative and operational support across the group.

About Together Housing Group

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion

As an organisation, we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Working Pattern

The 24 hours can be worked over either 4 or 5 days, depending on the successful candidate's preference and service requirements. For example, this could be:

• 6 hours per day over 4 days
• Spread across 5 days in an alternative arrangement

The exact working pattern will be agreed with the successful candidate.

Responsibilities

Outline of key responsibilities for the Repairs Administrator:

• Providing and carrying out administrative support to the Repairs team across the group.
• Responsible for recording, maintaining and managing, timely and accurately the updating of information into ICT systems, including but not exhaustively invoice matching, raising EBIS orders, updating QL with completion and SOR information, saving to Documotive, updating various Portals including Lex, Masternaut, Wolseley, and workwear supplier.
• To order and co-ordinate delivery of workwear including all associated tasks for users across the group for Repairs. Ensuring the right garment is ordered and delivered within agreed SLA timescales and is delivered right first time.
• To order, raise and arrange (via a FM helpdesk) repairs for THG offices across the group including liaising with colleagues and other services areas and contractors as necessary to ensure the repairs are carried out within agreed timescales.
• To liaise with colleagues, contractors, and managers to support the resolution of any issues that require specialist expertise including ordering goods, services, and supplies and facilitating delivery/access as necessary.
• To co-ordinate the collection and updating of contractor information into QL.
• To provide support for the running and maintenance of the fleet, including day-to-day management and maintenance of fuel cards, spot hire vehicles, processing of fines, maintenance of the telematics and leaseholder portals, producing reports to support managers/colleagues, maintaining the master spreadsheet of all fleet vehicle information, verifying and processing of invoices, raising EBIS orders for repairs.
• To provide day-to-day support for the material contract, including uploading of weekly file data, producing performance and financial information, maintenance of the material portal with leavers and starters information and top users, handling queries raised by the team.